Kelly Services Inc.
12528 - BPO-Senior Operations Manager (Professional & Industrial)- Virtual
PayCompetitive
LocationTroy/Michigan
Employment typeFull-Time
What's your preference?
Job Description
- Req#: 12528
Employer Industry: Staffing and Recruitment Services
Why consider this job opportunity:
- Opportunities for career advancement and growth within the organization
- Comprehensive benefits package for full-time employees
- Focus on employee engagement and development programs
- Dynamic work environment emphasizing collaboration and inclusion
- Competitive salary commensurate with experience
What to Expect (Job Responsibilities):
- Ensure high levels of service delivery across multiple programs, enhancing employee and client engagement
- Act as the primary contact for client issue resolution, ensuring timely and effective responses
- Oversee the recruitment, orientation, and training of new employees
- Monitor adherence to customer-specific requirements and identify areas for improvement
- Collaborate with stakeholders to establish operating agreements and KPIs
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma; Bachelor’s degree in business or related area strongly preferred
- At least 5-7 years of experience in people management, project management, account management, or operations management
- Strong relationship-building skills and effective communication abilities
- Ability to operate in a matrix environment
- Proven experience in analyzing performance data and driving continuous improvement
How to Stand Out (Preferred Qualifications):
- Experience in developing and implementing employee engagement programs
- Background in safety program compliance and improvement
- Familiarity with profit and loss (P&L) management
- Knowledge of client business trends and account growth opportunities
#StaffingServices #OperationsManagement #CareerGrowth #EmployeeEngagement #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Kelly Services, Inc. is an American office staffing company that operates globally. The company places employees at all levels in various sectors including financial services, information technology, and law.