We are looking for a 2nd Line Support Engineer to Support the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve:

• Incident Management: Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line.
• Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
• Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
• Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
• Change Management: Support and participate as required in all Change Management Activities
• Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

Your experience

• Experience in supporting secure IT infrastructures
• Windows Server 2019
• AD Directory & Group Policy
• MS Certificate Services
• Experience in incident resolution and/or system management of secure IT infrastructures
• Understanding of basic Networking skills – Cisco/Juniper and Citrix SDX Load Balancers
• Good understanding of DNS/ DHCP protocols
• Basic knowledge of Microsoft Endpoint Configuration Manager (MECM)
• Good understanding of VMware ESXi and vCentre
• Understanding of SQL Server 2019
• Management of Anti-Virus management and reporting – McAfee EPO

• SPARC/Solaris
• MS Exchange 2019
• MS Skype for business 2019
• Red Hat Enterprise Linux 7.x & 8.x
• NetApp AFF and FAS appliances
• NetApp SnapCenter

Please be aware that you will be joining the Defence Joint Service Centre (DJSC) which prides itself in delivering support to a wide range of customers and with differing requirements. As part of the DJSC’s offering we may require you to work on other accounts dependant on your skillset. This will be to support the wider DJSC and its aim to deliver excellent customer service and maintenance of the estates.

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP
• Role dependent benefits: Private medical

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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