Location: 102 Petty France, SW1H 9AJ

Based on current ways of working, work location is likely to be a combination of working from home and from the office, dependent on business needs.

Appointment Term: Permanent

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

The Diary Manager to the Strategy, Analysis and Planning Director is a critical role within the Directorate. Reporting to the Director’s Business Manager, you will be expected to work effectively with senior colleagues within HMCTS, the Ministry of Justice and wider Government.

A key aspect of the role includes having overall responsibility for the management of the Director’s diary and to enable the smooth running of the Director’s Day to day activities. This involves updating the diary immediately as meetings are arranged, changed, or cancelled, ensuring that all details are accurate to keep the Director and all interested parties advised of any changes in a timely fashion.

Joining a dynamic team, this role provides an excellent opportunity to work at the heart of HMCTS HQ and Operations in a vibrant environment, learning how HMCTS operates on a national level. Working closely with the Director’s Office, Deputy Directors and other Directorates, the role will be fast paced, challenging, and rewarding.

About you

The successful candidate will need to be organised, assertive and confident with the ability to prioritise a busy workload and work at pace. As a representative of the Strategy, Analysis and Planning Director and wider Directorate, excellent communications skills, and the ability to remain calm and reliable under pressure are also essential.

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Essential criteria – skills and experience

• Skilled in the Microsoft office suite (specifically Excel, Word, Outlook, and PowerPoint).
• Experience of diary management and arranging meetings / preparing papers.
• A strong communicator, able to communicate messages clearly to a range of audiences at all levels – both verbally and in writing.
• Strong organisational skills and ability to prioritise work.
• The ability to build productive working relationships quickly and to engender confidence with colleagues and stakeholders.
• Experience of managing conflicting priorities in a fast paced, constantly changing work environment to achieve successful outcomes.
• Strong stakeholder management skills, with ability to work confidently with senior officials.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working policies that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme (up to 27%!), childcare benefits, season ticket and bicycle loans.

Please refer to the attached Role Profile for a comprehensive overview of the position