NHS

A&E Support Volunteer


PayCompetitive
LocationCarlisle/England
Employment typeOther

This job is now closed

  • Job Description

      Req#: C9262-24-0683?language=en&page=510&sort=publicationDateDesc

      Job summary

      We are looking for volunteers to join our team in A&E.

      What is the purpose of the role?

      The Accident & Emergency Department is the first point of contact for patients needing emergency treatment within the hospital. The types of patients that visit the department are in critical need of care and assistance and need to be seen and responded to quickly. This means that the clinical staff are usually extremely busy and need help when carrying out non-clinical but important tasks.

      Must be 18 Years or above to apply

      Why we need your help?

      Attendances at the emergency department continue to remain high and the pressure on our staff are working under very busy circumstances. We need your help to alleviate pressure from staff by helping with COVID procedures as patients enter the department.

      We also would like volunteers to support staff by helping with non-clinical tasks such as making patients and visitors refreshments and befriending lonely patients.

      Main duties of the job

      What tasks can this role include?

      • Helping with any COVID procedures as patients enter the department.
      • Alerting staff when a patient or visitor has COVID symptoms so they can assess and make the next steps
      • Offering appropriate patients, carers and visitors drinks.
      • Befriending and listening to patients - especially those who have come in alone.
      • Offer to get chairs for relatives and carers waiting with patients.
      • Offer patient toiletry packs.
      • Help patients to fill in a patient survey.
      • Wipe down chairs.

      About us

      At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We're responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.

      Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time'.

      • Being a clinically led organisation
      • Quality and safety at the heart
      • A positive patient experience every time
      • A great place to work
      • Managing our money well

      As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

      Date posted

      30 April 2024

      Pay scheme

      Agenda for change

      Band

      Band 2

      Salary

      Depending on experience Voluntary

      Contract

      Voluntary

      Working pattern

      Flexible working

      Reference number

      262-A-24-6274468

      Job locations

      Cumberland Infirmary

      Newtown Road

      Carlisle

      CA2 7HY


      Job description

      Job responsibilities

      Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

      • If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

      Disclosure and Barring Service:

      On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

      The changes mean that:

      • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
      • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

      If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

      Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk

      Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website

      The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).

      A Standard DBS check will be required for this volunteering post. The DBS check is free of charge for volunteers.

      Job description

      Job responsibilities

      Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

      • If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

      Disclosure and Barring Service:

      On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

      The changes mean that:

      • youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
      • the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

      If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

      Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk

      Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website

      The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).

      A Standard DBS check will be required for this volunteering post. The DBS check is free of charge for volunteers.

      Person Specification

      Experience

      Essential

      • Customer Service Experience
      • Working in a busy enviroment

      Desirable

      • Sensitivity

      Skills

      Essential

      • Good Communication Skills

      Desirable

      • Organisational skills
      Person Specification

      Experience

      Essential

      • Customer Service Experience
      • Working in a busy enviroment

      Desirable

      • Sensitivity

      Skills

      Essential

      • Good Communication Skills

      Desirable

      • Organisational skills

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      Certificate of Sponsorship

      Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

      From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

      Additional information

      Certificate of Sponsorship

      Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

      From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

      Employer details

      Employer name

      North Cumbria Integrated Care NHS Foundation Trust

      Address

      Cumberland Infirmary

      Newtown Road

      Carlisle

      CA2 7HY


      Employer's website

      https://www.ncic.nhs.uk/ (Opens in a new tab)

      Employer details

      Employer name

      North Cumbria Integrated Care NHS Foundation Trust

      Address

      Cumberland Infirmary

      Newtown Road

      Carlisle

      CA2 7HY


      Employer's website

      https://www.ncic.nhs.uk/ (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.