Overview

The Outreach Specialist is responsible for supporting our Consumer Sales support center. They positively influence device choice through interaction with candidates contacting AB in various ways seeking information.

What you’ll do:

• Manage leads from consumers who are inquiring about cochlear implants coming into AB from various channels.
• Counsel and lead these consumers to select AB as their product choice through regular interactions.
• Provide weekly on-call support through the Consumer Sales support center to potential candidates and recipients who may contact the company in various ways seeking information.
• Identify and report consumer complaints or suggested enhancements in our complaint tracking system.
• Support and moderate the Hearing Journey online forum including the Ask AB tool and live chats, as needed.
• Help manage contracted Chat Moderators along with volunteer forum moderators.
• Support lead processing channels including but not limited to: phones, email queues, Salesforce automated queues, and live chat.
• Timely data entry of sales communications and execution of the sales processes.

Additional Key Responsibilities: Identify AB recipients that have a desire and the ability to mentor implant candidates through the cochlear implant process and connect them with the regional Cochlear Implant Consumer Specialist.

Travelling Requirement: 2-3 times per year

What you bring to the team:

Education

• Master’s Degree

Nice to Have

• Doctor of Audiology (AuD)

Work Experience

• One to three years of work experience helping individuals with hearing loss

Nice to Have

• Previous sales or medical device experience

Personal Competencies

• The ability to complete work independently and collaborate on a team.
• Strong verbal and written communication.
• Ability to interact courteously and professionally when representing Advanced Bionics online or in person.

Social Competencies

• Ability to persuade others while maintaining integrity and mutual respect.
• Must work in collaboration with Director of Consumer Sales & Business Development, Manager of Consumer Programs and Education, CI Consumer Specialists, and Customer Service.

Professional Competencies

• Self-motivated and high level of initiative with ability to work with cross-functional teams.

• Strong organizational skills and computer skills

Nice to Have

• Formal sales training

Language(s)/ Level

• Proficient in both English and Spanish

IT Skills

• Microsoft Office

Nice to Have

• Salesforce

Further Requirements

• Strong language skills.
• Spanish bilingual speaker with comparable written Spanish language skills
• Literate in computer, email, web and phone usage.

Our offer:

• Exciting and challenging work environment
• Comprehensive benefits package
• Training and development opportunities – we believe every employee deserves a development plan. Come, learn, and grow with us!

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Senior Manager, Human Resources.

Pay Ranges: $71,855/yr - $89,819/yr

Health Benefits & Perks:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO & paid holidays*
• Employee Assistance Program

*Plan rules/offerings dependent upon group Company/location.