Thank you for considering a career at Bon Secours Mercy Health!

Primary Function/General Purpose of Position

The Absence and Accommodation Partner owns day to day operational responsibility as the escalation point and subject matter expert on Absence / Benefits / Americans with Disabilities Act (ADA) Accommodations and Pay to include Application Programming Interfaces (API) integration, resolution of HR ServiceNow issues and other absence/benefits/accommodations escalations. This partner will integrate the vendor leave platform and processes across the ministry and resolve escalated leave operations and all pay/benefit issues (disability, sick banks, parental pay and any other appropriate leave pay), resolve STD and LTD issues related to absence, have a thorough understanding of the API integration and how to solve errors / issues using critical thinking and analytical skills. Manages leave cases for 300-400 associates.

Essential Job Functions

• Executes and leads the timely completion of the Americans with Disabilities (ADA) interactive process for workplace accommodations. Works collaboratively with Vendor AMS and Vendor Accommodations and associate(s) Manager to coordinate ministry post leave return to work and accommodation requests.

• Supports the ministry as the contact for leave issues and benefits related to leave, including leaves, pay and reasonable accommodations. Responds in a timely manner to escalated inquiries, phone calls and emails. Partners with team members at all levels internally to include legal and with Vendor partner, resolves issues escalated from HR ServiceNow or from the vendor.

• Handles internal ministry post leave actions, including end of leave processes in collaboration with other ministry stakeholders to evaluate accommodation and/or up to termination. Continuous timely communication between associate, Manager, and stakeholders to provide effective case management.

• Analyzes Vendor reporting data, Workday, Dimensions and Vendor portal and takes appropriate actions to ensure compliance with federal, state, company plans, BSMH pay to include represented associates and alignment with CBA; escalates activities inconsistent with the need for leave to appropriate resources. Reviews vendor reported transactions for intermittent FMLA leave to ensure consistency with ministry policy. Audits leaves and returns to work for policy compliance.

• Handles pay auditing and oversight for leaves, processing special pay situations to avoid double pay or over payments. Coordinates with payroll to process leave pay transactions for: administrative leaves, military supplemental pay, mission pay, corrections, retroactive adjustments in leave pay (historical corrections), workers compensation buy backs, overpayments, and any pay process via BSMH payroll. Audits leave/pay reports daily for accuracy/compliance.

• Works collaboratively and professionally to implement the internal procedures that will facilitate the ministry strategy for fully outsourced leave management with pay automation. Builds and maintains positive relationships with vendor and within the ministry.

• Maintain knowledge of all applicable federal and state laws and regulations in relations to Absence Management to ensure compliance and minimize risk.

• Responds to day-to-day questions and concerns regarding leave, medical restrictions, disability pay and/ salary continuation in a timely manner, with superior customer service, and furthering implementation of leave procedures and ministry policies. Provides advisement and consultation to department managers related to FMLA, leave of absence and unscheduled absence related matters.

• Serves as escalated contact for outsourced claim management involving Short Term Disability (STD), Long Term Disability (LTD), Parental pay, Family Medical Leave Act (FMLA), Salary Continuation, Medical and other leaves according to plan documents, policies, procedures and applicable laws that govern them.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Education Qualifications

Minimum Education (Required):

Bachelors Or Equivalent Experience

Field of Study- Human Resources or other business-related degree or equivalent experience

Licensure/Certification (Required):

DMEC-Certified Leave Management Specialists (CLMS) (eligible to take exam within 6 months of hire if not already certified)

Licensure/Certification (Preferred):

PHR and/or Disability Specialist Certification

Work Experience

Minimum Years and Type of Experience (Required):

1-3 years of absence/leave management and workplace ADA accommodations experience, Workday, timekeeping (preferably UKG Kronos Dimensions). Excellent verbal and written communication with strong analytical skills.

Minimum Years and Type of Experience (Preferred):

Strong analytical, effective interpersonal skills, ability to work independently but also collaboratively, innovative thinker, proficient in technology including Microsoft office, experience with leave programs and payroll processing systems (i.e. Workday/Kronos/Dimensions), subject matter expert of FMLA, ADA and state and local leave laws, and related benefits, able to establish self and credibility within BSMH, understanding of Application Programming Interfaces (API) integration

Work Routines

Remote - Rarely required to report to a work location In-person collaboration maybe required when necessary. Associates may live anywhere but recommend in the footprint when possible.

Work every other Sunday (payroll close) – hours would vary based upon review of Vendor API errors/auditing needed. As API progresses & is finalized expectation is to stop working Sunday's.

Language

Required:

English

Functional (Hard) Skill Items – Required

FMLA/ADA/WC, state/local leave laws/PWFA/PUMP

Dimensions (UKG)

Workday

Teams

Ministry legacy/archive systems

ADA interactive Process

Analyzing data

Analyzing leave components

MS Office Products

Analytical skills to assess vendor data and needed actions

Understands absence automation

Interpersonal (Soft) Skill Items – Required

Customer service/ experience having difficult conversations

Employee Relations

Attention to detail/ can reason thru complex matters

Collaborative approach to problem resolution

Effective verbal/written communication

Maintains confidentiality of information

Ability to prioritize

Works effectively in a high-volume environment

Ability to manage time and function as part of a team

Acts with urgency

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Bon Secours M ercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status

S cheduled Weekly Hours:

Work Shift:

Department:

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com .