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Job Description
- Req#: A0296-25-0004?language=en&page=987&sort=publicationDateDesc
- Experience of working in busy environment as part of a team
- Experience of working in a GP practice
- 5 GCSEs or equivalent (including Maths and English)
- Evidence of continuing professional development
- CLAIT
- ECDL
- Experience of working in busy environment as part of a team
- Experience of working in a GP practice
- 5 GCSEs or equivalent (including Maths and English)
- Evidence of continuing professional development
- CLAIT
- ECDL
Job summary
Access Administrator is a key position within the practice, being responsible for ensuring that the appointment system is running smoothly on a day-to-day basis. Working closely with the Access team leader and Central Services Manager to to forecast demand and capacity, apply rotas and apply care navigation skills when allocating appointments. A thorough knowledge of the practice protocols and procedures is required as is good communication with all staff teams.
Main duties of the job
Monitoring requests for routine and same day appointments and processing according to practice protocol
Contacting patients to collect further information on their requests
Booking follow up appointments based on clinical indications
Adding and amending clinical rotas as needed
Cancelling clinics/contacting patients to reschedule
Monitoring appointment availability to ensure there is sufficient access for patient daily, weekly, and monthly.
Assisting with developing timetables for new staff, trainees, and students
Assisting the reception team in ensuring patients can access the surgery (i.e. providing telephone backup or contacting patients as necessary)
Proactively contacting patients to encourage clinical engagement for various initiatives and routine care
Other clinical administration duties as required
Supporting other areas of the practice including some reception work on a rota basis
About us
We are a large practice based in the centre of Wakefield with 27000 patients. We have 10 GP partners who work at both our main site and at our branch site, Sandal Castle Medical Centre. Our wider team consists of Nurses, Healthcare Assistants, Clinical Advisors and Trainee GPs. We offer a range of services to our patients and operate an innovative access system to enable our patients to access primary care services with ease.
As an employer we pride ourselves on prioritizing the wellbeing of our staff and encourage learning, development and progression within the organisation.
Date posted
04 April 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A0296-25-0004
Job locations
Thornhill Street
Wakefield
West Yorkshire
WF1 1PG
Job descriptionJob description
Job responsibilities
A Friendly, helpful individual that is efficient with patients, practice staff and the partners, can work on numerous tasks simultaneously and work well under pressure; A forward thinking individual with the ability to assess situations as well as balance demand with availability. A team player that can also work with minimum supervision and is willing to be flexible when necessary; Someone able to strictly observe patients rights to confidentiality and strictly adhere to practice policies and protocols. All staff must be able to provide a high level of customer service with excellent written and oral communication skills.
Job responsibilities
A Friendly, helpful individual that is efficient with patients, practice staff and the partners, can work on numerous tasks simultaneously and work well under pressure; A forward thinking individual with the ability to assess situations as well as balance demand with availability. A team player that can also work with minimum supervision and is willing to be flexible when necessary; Someone able to strictly observe patients rights to confidentiality and strictly adhere to practice policies and protocols. All staff must be able to provide a high level of customer service with excellent written and oral communication skills.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Trinity Medical Centre
Address
Thornhill Street
Wakefield
West Yorkshire
WF1 1PG
Employer's website
Employer details
Employer name
Trinity Medical Centre
Address
Thornhill Street
Wakefield
West Yorkshire
WF1 1PG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.