American Express
Account Director, OnBrand
This job is now closed
Job Description
- Req#: 23009978
- Develop, sustain, and function as the key strategic business partner to key senior level business unit marketing partners fostering relationships to grow business, anticipate demand, and drive results
- Own business unit marketing strategy and deliverables: understands client business goals, requests and ensures creative output aligns with business needs, while managing financial health and bottom line
- Work closely with creative strategy and creative leads to identify portfolio opportunities for OnBrand growth, driving close partnership with marketers, and ensuring trusted relationships by delivering strategic business partnership and work that are of a high quality on time and within budget
- Develop a clear view of pipeline while managing current business portfolios with performative impact
- Collaborate with other discipline leads to identify organic growth opportunities for OnBrand
- Lead presentations with senior stakeholders (internally and externally)
- Manage, mentor, and lead account team while being a key cross-functional partner
- 10 + years of experience in account management, client service or other relevant management role at a leading external or in-house creative agency
- Has exceptional client service skills, with an ability to partner with and influence both senior and day-to-day clients
- Has experience navigating complex organizations to build consensus and resolve competing priorities.
- Has the ability to independently lead and make decisions that balance the needs of the client with internal goals and teams
- Ability to understand digital platforms and advertising brief asks by channel, with vision towards output required to meet client needs
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.OnBrand, the American Express in-house creative agency, has the ambition to become the internal creative partner of choice by building seamless customer experiences for our Business Units, driving results, and unlocking value for the enterprise. Powered by industry-leading creative, we are focused on developing forward-thinking ideas and working across channels to create end-to-end experiences in digital and beyond.The Account Director will report to the Vice President of Account Management. OnBrand is American Express’ In-House Creative agency, our agency is on journey for an exciting expansion. Our ambition is “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence ”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.
To be successful in this role, the candidate must exhibit outstanding judgment and will lead the account planning, identifying , developing, and maintaining relationships with key Marketing decision-makers. As the senior point of contact for our lead business unit marketers, the account director will also coordinate with the creative services and project management teams to service projects, build strategic operational plans and balance the expectations of clients with the execution of creative work. The candidate must have experience working with senior level clients, strategy, creative and project management teams and guiding the team to achieve the highest possible standards.
This individual will focus on enabling strategic and creative elements of the agency, but also playing a critical role to attract, retain and develop best-in-industry agency talent and build a culture delivering transformative work
Day to day responsibilities include, but are not limited to:
Minimum Qualifications:
Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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About the company
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.