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Who You Are

The Account Manager at Goldin.com will play a crucial role in managing client relationships and ensuring customer satisfaction. This position is integral to the success of our team, focusing on building and maintaining strong partnerships with our clients. The role involves working closely with cross-functional teams to deliver exceptional service and support to our clients.

The Impact You Will Make Here

• Provide excellent customer service for clients at the direction of the Consignment team to encourage client satisfaction and retention.

• Act as a point of contact for clients, addressing their needs and resolving any issues that arise.

• Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives.

• Identify opportunities for automation and improvements to save time and improve client satisfaction.

• Pull data and prepare reports for the client or Consignment team as requested

What You Bring to the Team

• Proven experience within the e-commerce, specialty or collectibles industry.

• Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

• Excellent problem-solving skills and the ability to handle challenging situations with professionalism.

• Ability to manage multiple clients simultaneously, with a keen attention to detail.

• Proficiency in using CRM software and other account management tools.

• A proactive approach to identifying and pursuing efficiency.

• Bachelor’s degree in business, Marketing, or a related field.

• Minimum of 3-5 years of experience in Collectibles of the Hobby.

• Strong analytical skills and the ability to interpret data to make informed decisions.

• Proficiency in Excel, Smart Sheets or google sheets preferred.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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