Employer Industry: Gaming Services

Why consider this job opportunity:
- Competitive salary with opportunities for financial growth
- Comprehensive benefits package including medical, dental, vision, and 401k with matching
- Opportunity to lead and develop a remote team of over 30 members
- Chance to work with a well-known and beloved intellectual property in the gaming industry
- Supportive work environment that encourages personal and team development
- Flexibility to work remotely while managing a diverse team

What to Expect (Job Responsibilities):
- Efficiently manage a team of up to 4 Team Leaders, ensuring high performance and quality service delivery
- Directly handle complex client issues escalated by Team Leads
- Set KPIs and development plans for Team Leads to enhance performance
- Oversee customer support operations delivered through email channels, ensuring adherence to service level agreements (SLAs)
- Develop creative solutions for complex client requests to improve overall service quality

What is Required (Qualifications):
- Experience managing teams in a customer service or support environment
- Strong communication skills, with knowledge of foreign languages being an advantage
- Excellent organizational and operational management skills
- Proven experience in budgeting and forecasting
- Eagerness for personal development and a results-oriented mindset

How to Stand Out (Preferred Qualifications):
- Previous experience in the gaming industry or with gaming-related services
- Familiarity with business and financial principles
- Positive attitude and ability to work collaboratively within a team
- Experience with quality control and monitoring production KPIs
- Strong problem-solving skills with the ability to provide effective solutions

#GamingIndustry #AccountManagement #RemoteWork #CareerGrowth #TeamLeadership

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