Employer Industry: Credit Union Services

Why consider this job opportunity:
- Competitive pay based on experience, with additional evening shift differentials
- Spanish-speaking bilingual positions available with a language skill differential
- Excellent medical and dental benefits with minimal employee contribution
- Opportunities for professional development and tuition assistance
- Paid time off, volunteer time off, and paid holidays
- Access to on-site cafeteria and gym facilities

What to Expect (Job Responsibilities):
- Deliver personalized service to members to resolve past due loan balances
- Collect past due payments and assess members' financial ability to provide resolution options
- Maintain compliance with regulatory guidelines while serving members
- Collaborate with various teams within the organization to support membership needs
- Document all collection information accurately to minimize credit union losses

What is Required (Qualifications):
- Minimum of one year of experience in collections, loss mitigation, loan servicing, or customer service
- High school diploma or equivalent
- Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint, and Excel)
- Exceptional negotiation and communication skills, both telephone and written
- Ability to maintain professional conduct and handle confidential information

How to Stand Out (Preferred Qualifications):
- Familiarity with lending-related terminology and processes
- Strong reasoning and research skills
- Ability to perform mathematical calculations
- Self-motivated with excellent follow-through and multitasking abilities
- Positive attitude and strong attention to detail

#CreditUnion #CustomerService #LoanCollections #CareerGrowth #CompetitiveBenefits

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