Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility while residing in the Greater Philadelphia area
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Comprehensive training provided for up to 60 days

What to Expect (Job Responsibilities):
- Deliver exceptional service to customers through video and chat banking platforms
- Respond to customer inquiries and assist with opening new accounts and loan applications
- Maintain confidentiality and security while handling sensitive customer information
- Promote and cross-sell products and services based on customer needs
- Collaborate with internal departments to ensure a seamless customer experience

What is Required (Qualifications):
- Minimum of two years of experience in retail, banking, sales, or customer service
- High school diploma or equivalent required; college degree preferred
- Proficiency in navigating multiple software applications and Microsoft Office Suite
- Strong verbal and written communication skills, with attention to detail in spelling and grammar
- Ability to meet compliance requirements, including those set forth by the SAFE Act

How to Stand Out (Preferred Qualifications):
- Experience in virtual banking is preferred
- Demonstrated effective sales skills
- Familiarity with financial products and services
- Strong problem-solving abilities and customer service orientation

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