At Lifetouch (part of the Shutterfly family of brands), weu2019re all about people u2014 bringing them together, making them feel welcome, and connecting them to experiences. We make our customersu2019 memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share lifeu2019s joy .u00A0u00A0 u00A0 u00A0

Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of u201CPicture Dayu201D Lifetouch captures smiling faces, preschool through high school graduation. We also reach our customers through additional product lines including portrait studios, yearbooks, sports, and events.u00A0 u00A0
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Be part of our amazing teamu202Fin au202Fkeyu202Frole as anu202F Account Specialist ! u00A0u00A0 u00A0

As an Account Specialist, you will provide outstanding customer service to your assigned accounts, maintain information in Salesforce, schedule a variety of photographic events and develop relationships with a variety of people both within and outside of Lifetouch. u202FIf you thrive in a fast-paced environment, love helping people, are highly organized and able to handle multiple priorities, you will be successful in this role. u202Fu00A0u00A0 u00A0

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Ouru202FAccount Supportu202FSpecialistsu202FEnjoy: u202Fu00A0u00A0 u00A0

• Paid trainingu00A0u00A0 u00A0

• Competitive payu00A0u00A0 u00A0
• Seasonal bonus opportunityu00A0u00A0 u00A0
• Authentic, appreciativeu202Fcompany cultureu202Fu00A0u00A0 u00A0

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What Youu2019ll Do Here: u00A0u00A0 u00A0

• Work with your schools, the photography leaders and your sales partner to coordinate the scheduling of picture days and allocate resources appropriately .u00A0u00A0 u00A0 u00A0

• Organize information by maintaining databases, calendars and filing systems .u00A0u00A0 u00A0
• Effectively communicate with your partners regarding completion of jobs .u00A0u00A0 u00A0
• Manage Account Touch Points using Salesforce and other internal tools, including phone and email interactions .u00A0u00A0 u00A0
• Work with the accounts to confirm and update important picture day information in our databasesu00A0u00A0u00A0 u00A0
• Conduct follow up customer service calls after picture day and communicate feedback to appropriate teams in order to help improve future picture days. u00A0u00A0 u00A0

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The Skills Youu2019ll Bring u00A0u00A0 u00A0

• Must be at least 18 years oldu00A0u00A0u00A0 u00A0
• Diploma or general degree (GED) required ; 4-year degree preferred .u00A0u00A0 u00A0
• Strong customer service and problem-solving skillsu00A0u00A0 u00A0
• Excellent verbal, written and interpersonal skills .u00A0u00A0 u00A0

• Proven computer skills, ability to learn new systems and integrate information. Microsoft Office, Excel and Salesforce experience is a plus .u00A0u00A0 u00A0
• Ability to work well in a team environment, as well as independently .u00A0u00A0 u00A0
• Ability to multi-task

Pay rate: $17.00/hour

If youu2019re interested in an exciting career with a collaborative team, we want to work with you!u00A0 u00A0
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Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because itu2019s the right thing to do for our business and for our people .u00A0 Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I . u00A0

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