Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500,` with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Accounts Receivable Team Manager- Manager– English –Remote EMEA/EU
Responsibilities
• Carry out daily and weekly interactions with client on operational performance,
proactively communicate to the customer about process/team status or changes
and issues/ risks which may arise in the process or in the team
• Act as 2nd level of critical issue for client and take necessary actions to get the
resolution, communicate with the customer about status and actions taken.
• Complete within deadlines and accurate follow-up on the agreed actions with
the customer
• Build good communication and close working relationship with the key partners
at Customer site, proactively ask for feedback, take full ownership of the process
and operations handled
• Propose and agree transformation initiative negotiate efficiency clauses based
on dependencies on internal or external factors
• Conduct team huddles to communicate and build awareness within the team on
customer priorities
• Ensure regular connect with the global and regional internal partners to ensure
full alignment in terms of account strategy and direction
• Keep a close collaboration with the Pathfinders and Process Architects to be up
to date with process and people related issues/initiatives that can have an
impact on the customer
• Lead MSS accuracy, Operating Plan, monthly billing to customer, monthly review
of forecast
• Ensure customer branding on the floor, coordinate updating of visual
management dashboards for all customer related topics, host customer visits
• Participate in different projects and initiatives across Genpact.
Qualifications
Minimum qualifications
• Proficient level of English and either German/ French/ Spanish/ Italian knowledge (C1)
• Meaningful work experience in customer management
• Relevant team management experience (minimum 10 people)
• Good Accounts Receivable domain knowledge, Good years experience
• Previous experience in supporting transformation and efficiency projects
• Managerial skills with focus on budget control
• Relevant AI and high-tech industry knowledge (represents an advantage)
Preferred Qualifications/ Skills
• University graduate
What can we offer?
• Attractive salary;
• Stable job offer - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact professional tranings and great career development opportunities
• Friendly work environment (Best Office Award 2015)
• Free access to our award-winning learning platform (Genome)
• Benefits such as gym, cafeteria, and a medical center, all conveniently located on the office campus
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.