Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valued member of MLSE’s most dynamic hourly team, successful MLSE Activation Crew candidates will join the group responsible for the distribution of promotional items and facilitate the execution of associated promotional activities during MLSE-affiliated games and events. Additionally, Activation Crew candidates will be enlisted to support and deliver dozens of world-class events each year. In your cover letter, please get creative, let us know why you feel you would be a great addition to our team, and why your passion for sports/entertainment, and working with fans makes you a candidate we’d love to meet.

• Assist with the execution of the presentation, operational, and entertainment elements for events at MLSE-affiliated venues and within the community.
• Distribute promotional giveaway items as fans enter and exit MLSE venues.
• Assist with the placing of giveaways and items on seats before marquee games and promotional nights.
• Positively and professionally engage with fans while communicating key messages for MLSE partners.
• Provide a positive and memorable experience for fans.
• Provide friendly and informed responses to inquiries regarding promotional events, items, and general inquiries.
• Professionally act as brand ambassadors for MLSE-affiliated teams and partners.
• Participate in activation and event setups and tear-downs when required.
• Work on external partner events when required.
• Learn and develop expert knowledge about the layout of our facilities to better enable you to assist with wayfinding responsibilities.
• Adhere to all MLSE service standards and policies including Health & Safety.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Other duties as required.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Previous customer service or brand ambassador experience.
• Able to work evenings (as of 5:00 p.m.), weekends, holidays.
• Enthusiastic and passionate individuals fueled by their love for MLSE’s affiliated teams.
• Ability to WOW, inspire and enthusiastically engage our fans during distribution of giveaways and other activations.
• Post-secondary education preferred in Marketing, Events or Sport Management.
• Previous, but not necessary, experience in the sports and entertainment industry is an asset.
• Available to work evenings, weekends, holidays, and playoffs, which could include but not limited to morning and afternoon.
• Ability to work a minimum of 50, but possibly more, activations, events, and promotional samplings a season.
• Ability and willingness to adapt to the ever-changing sport and event landscape.
• Excellent communicator with a confident, professional, and outgoing personality.
• Must be comfortable working in a fast-paced environment.
• Previous experience working as a brand ambassador or in customer service is an asset.

Additional Information

Apply by: July 26th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.