Job description

Job responsibilities

The Admin and Booking co-ordinators work across Therapies and MSST providing outpatient services for GP, Consultant and AHP referrers and private patients. Services are accessed by Shropshire, Telford, and Wales and out of area patients. The services are provided by range of clinicians including Consultants in Sport and Exercise Medicine, Registrar GP with Extended role, Advanced Practitioners (Podiatry and Physiotherapy), Occupational Therapists, Physiotherapists and associated support staff. The services are delivered in locations across the county and include MSK, Womens Health, Paediatrics Rheumatology, Neurology, Orthopaedics, MCSI.

The Admin and Booking Co-ordinators are required to work across numerous systems to provide a Shropshire wide service, including ESR, RIO, Lorenzo, Referrals and queries are received in multiple inboxes that must be managed in line with service standards.

Therapies and MSST provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Admin and Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties. Each Admin and Booking Co-ordinators will have a lead responsibility for clinic management for a group of Clinicians/Specialises. Each Co-ordinators will be expected to provide cross cover to other Specialties in the absence of colleagues.

The Admin and Booking Co-ordinators will manage and co-ordinate the outpatient pathway from the ERS, through discharge or PIFU. To ensure appointments are booked according to the relevant protocols, MSST handbook booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.

Establish and maintain good working relationships with other staff, Clinicians and support staff, radiology and other diagnostics, record staff, MSST partners & GP Practice staff.

Maintaining multiple clear and robust waiting lists, maintain monitoring clinic capacity to treat all patients on the waiting list, and in collaboration with MSST referral centre. Working closely with the Team Leaders and the Performance and Clinic Co-ordinator and Service Manager.

Deal with enquiries from Outpatient staff, MSST partners referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Therapy Services and MSST Level 3.

Job responsibilities

The Admin and Booking co-ordinators work across Therapies and MSST providing outpatient services for GP, Consultant and AHP referrers and private patients. Services are accessed by Shropshire, Telford, and Wales and out of area patients. The services are provided by range of clinicians including Consultants in Sport and Exercise Medicine, Registrar GP with Extended role, Advanced Practitioners (Podiatry and Physiotherapy), Occupational Therapists, Physiotherapists and associated support staff. The services are delivered in locations across the county and include MSK, Womens Health, Paediatrics Rheumatology, Neurology, Orthopaedics, MCSI.

The Admin and Booking Co-ordinators are required to work across numerous systems to provide a Shropshire wide service, including ESR, RIO, Lorenzo, Referrals and queries are received in multiple inboxes that must be managed in line with service standards.

Therapies and MSST provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Admin and Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties. Each Admin and Booking Co-ordinators will have a lead responsibility for clinic management for a group of Clinicians/Specialises. Each Co-ordinators will be expected to provide cross cover to other Specialties in the absence of colleagues.

The Admin and Booking Co-ordinators will manage and co-ordinate the outpatient pathway from the ERS, through discharge or PIFU. To ensure appointments are booked according to the relevant protocols, MSST handbook booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.

Establish and maintain good working relationships with other staff, Clinicians and support staff, radiology and other diagnostics, record staff, MSST partners & GP Practice staff.

Maintaining multiple clear and robust waiting lists, maintain monitoring clinic capacity to treat all patients on the waiting list, and in collaboration with MSST referral centre. Working closely with the Team Leaders and the Performance and Clinic Co-ordinator and Service Manager.

Deal with enquiries from Outpatient staff, MSST partners referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Therapy Services and MSST Level 3.

Person Specification

Qualifications

Essential

• NVQ Level 3 or equivalent expereince
• Good standard of education to GCSE C standard in English and Maths

Experience

Essential

• Experience in an office environment.
• Use of computers
• Previous NHS/public sector experience or equivalent offering direct customer care or demonstrate transferrable skills from other sector
• Competent in Microsoft Office

Skills/Knowledge

Essential

• Able to sort accurately into numerical and alphabetical order
• Ability to utilise electronic patients and other databases
• High level of verbal and written communication skills

Aptitudes and Attributes

Essential

• Good interpersonal skills.
• Able to work to deadlines
• Good telephone manner
• Tact and discretion when dealing with sensitive and confidential information
• Ability to organise and prioritise own work
• Ability to manage busy workload where accuracy and attention to detail is essential
• Team player / able to work flexibly

Qualifications

Essential

• NVQ Level 3 or equivalent expereince
• Good standard of education to GCSE C standard in English and Maths

Experience

Essential

• Experience in an office environment.
• Use of computers
• Previous NHS/public sector experience or equivalent offering direct customer care or demonstrate transferrable skills from other sector
• Competent in Microsoft Office

Skills/Knowledge

Essential

• Able to sort accurately into numerical and alphabetical order
• Ability to utilise electronic patients and other databases
• High level of verbal and written communication skills

Aptitudes and Attributes

Essential

• Good interpersonal skills.
• Able to work to deadlines
• Good telephone manner
• Tact and discretion when dealing with sensitive and confidential information
• Ability to organise and prioritise own work
• Ability to manage busy workload where accuracy and attention to detail is essential
• Team player / able to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

Robert Jones & Agnes Hunt Orthopaedic Hospital

Robert Jones & Agnes Hunt District Orthopaedic Hospital

Oswestry

SY10 7AG

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)