Job summary

Locala Health and Wellbeing embraces diversity and inclusion and encourages applicants from people from all backgrounds with our ambition to have a workforce that represents the wider communities we live and work within, which you can support us to achieve.

We are an organisation that celebrates and values the individuality of our colleagues lived experiences and can adapt accordingly, recognising the value inclusivity brings when delivering equitable, high quality healthcare to our local communities. Where everyone feels valued, has the ability to develop, has flexible working opportunities, with a sense of belonging, supported by our Inclusivity Groups.

Locala is a Disability Confident employer and as such any disabled applicants who meets all the essential criteria are guaranteed to be invited to the assessment process.

Main duties of the job

The post: Will be mainly to cover our busy contact centre phone lines which are open Monday - Friday from 8am - 5pm each week and are busy with patients looking to book appointments or require support and advise from our clinicians. In addition, you will be trained on the reception duties and will be expected to support this aspect from time to time and be part of our Saturday morning clinic on a rota basis. The admin role is varied and we thrive on using digital technology and being innovative, which means change to processes can be frequent. The role involves speaking to patients both face to face and over the phone who will often share personal information, all of which must remain confidential. Full training will be given, however, if you have experience in using SystmOne this would be useful. The post holder will be: Enthusiastic, willing to learn, confident and with a helpful patient focused nature in what can often be a busy and varied role, with lots of complexities involved. You will have a flexible approach and an ability to adapt in our every evolving service. Attention to detail, being a team player and confidentiality are key requirements. Confidentiality is key to this role therefore discretion and privacy of all patients and their information must always be protected as identified in Locala policies.

About us

Welcome to Locala Health and Wellbeing - proud to provide NHS community healthcare services across Kirklees, Calderdale and Bradford. We help people have better lives - and you can too. "Join us" and you will get: