Job summary

Join our dynamic GP practice team as the Admin Manager where you will play a pivotal role in overseeing a diverse team of 14 staff members. The role requires close working with managerial leads & the SMT. We're seeking an experienced professional with a passion for healthcare administration and a proven track record in team management.

As the Admin Manager, your primary responsibility will be to ensure the seamless operation of all administrative processes within the practice. This includes overseeing a team with various responsibilities:

• Registrations & GP Links
• Referral management
• Clinical correspondence management
• Managing non-NHS work such as medical reports
• QOF & Enhanced Services
• Medical record management
• Overseeing recall processes such as childhood immunisations etc.
• Provide software support for EMIS Web, Accurx etc.
• Overseeing the practice website & staff intranet
• Internal IT support (troubleshooting PC, printer, smartcard issues)
• Performing searches/reports, build templates & protocols in EMIS Web
• Clinical coding & note summarising
• PPA claims
• Overseeing the staff training portal
• Utilise the practice's compliance software
• Any other tasks required as part of the job including general office tasks.

The successful candidate will actively support, mentor, train & develop their team members. Creating a positive & nurturing work environment is key, where delegation is backed up with oversight & support. Shortlisted candidates will be required to prepare a presentation for the interview.

Main duties of the job

Team Management and Support:

The role necessitates an individual who has excellent organisation skills ensuring that all the various admin tasks are undertaken in a timely and accurate manner. They will utilise effective processes to ensure workload is monitored and that staff are able to perform their duties to a high level.

The successful candidate will provide regular reports related to the various tasks which fall within their scope.

Training & Development:

Implement training programs to enhance the skills and knowledge of your team. Identify areas for improvement and provide ongoing support to ensure that staff members are equipped to meet the challenges of their roles. Your commitment to professional development is essential for success in the role.

The expectation is that the admin manager will utilise a variety of management techniques to oversee and develop their teams:

• Reviewing progress of tasks as a team & individually
• Undertake one to one reviews, formally & informally as required
• Train staff on the job, sharing your knowledge, experience and insights to support in their personal & professional growth
• Delegate tasks but ensure expectations are clearly communicated
• Implement an effective appraisal process, which genuinely helps the staff members to grow within the organisation & develop their skillset

Your emphasis on support and training will empower each team member to excel in their respective roles. This role requires a people person who is eager to develop their staff.

About us

GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.

• GP Direct is based at two sites in Harrow, key points include:
• Excellent local reputation with a high Google review score
• A large team of around more than 30 clinicians and over 40 non-clinical staff
• A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP
• Highly skilled and varied admin and reception team of over 40 staff
• Above average QOF and enhanced services achievement year on year
• CQC rating of 'good' overall
• Above average GP Patient Survey results
• Involvement in local and national pilots such as the NHS clinical pharmacists' pilot
• Extensive use of ITC to enhance the patient journey and improve performance