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Job Description
- Req#: C9444-25-0215?language=en&page=248&sort=publicationDateDesc
- Good General Education (eg. GCSE English and Maths A-C)
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good knowledge and understanding of reception / office procedures
- Experience of working with a range of Microsoft Office packages (eg. Word and Outlook)
- QCF Customer Service Level 2 (1)
- Experience of working in a busy office / customer care environment
- Ability to maintain relevant and accurate recording information onto systems
- Good organisation skills and ability to multitask
- Good time management skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to manage and prioritise own workload and use own initiative
- Previous NHS Reception Experience
- Good General Education (eg. GCSE English and Maths A-C)
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good knowledge and understanding of reception / office procedures
- Experience of working with a range of Microsoft Office packages (eg. Word and Outlook)
- QCF Customer Service Level 2 (1)
- Experience of working in a busy office / customer care environment
- Ability to maintain relevant and accurate recording information onto systems
- Good organisation skills and ability to multitask
- Good time management skills
- Understand confidentiality and apply the principles in every day working practice
- Ability to manage and prioritise own workload and use own initiative
- Previous NHS Reception Experience
Job summary
Full Time - Outpatient Receptionist/Admin Support
37.5 hrs per week - 9.00amam to 5pm (30mins lunch) - Monday-Friday
Our Community Mental Health Team Outpatient service is based at Swanswell Point, Stoney Stanton Road, delivering clinical out-patient care to the local Coventry communities.
Main duties of the job
Who we're Seeking: We're looking for applicants with previous admin/reception experience to join our current admin team in providing comprehensive Reception/Admin Support services to clinical teams and managers, supporting the growing demand for provision of care within the Community Mental Health Services.
We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
We require applicants to share our vision tobecome an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence, to present a professional image and maintain the highest standards of customer service and confidentiality.
About us
Join our team and enjoy the following rewards:
Annual leave starting at 27 days + BHs, rising to 33 days + BH's - pro rata.
Generous pension scheme,
Childcare vouchers,
Health and wellbeing offer's for staff,
Reimbursement of eyesight checks,
Employee assistance programme (counselling, financial/legal support, etc),
On-line learning + qualification development programmes,
Coaching support,
Success awards, including long service vouchers, etc.
Date posted
09 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
444-7135646-CG
Job locations
Swanswell Point
Stoney Stanton Road
Coventry
CV1 4FS
Job descriptionJob description
Job responsibilities
The Job Role: Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.
Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes. NHS Experience desirable but not essential.
You may be required to travel to attend training, for which travel expenses would be paid.
Job responsibilities
The Job Role: Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.
Skills and Experience: Knowledge and experience of Microsoft Office systems is essential whilst training will be provided for in-house systems such as Carenotes. NHS Experience desirable but not essential.
You may be required to travel to attend training, for which travel expenses would be paid.
Person SpecificationPerson Specification
Essential and Desirable
Essential
Desirable
Essential and Desirable
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Coventry and Warwickshire Partnership Trust
Address
Swanswell Point
Stoney Stanton Road
Coventry
CV1 4FS
Employer's website
Employer details
Employer name
Coventry and Warwickshire Partnership Trust
Address
Swanswell Point
Stoney Stanton Road
Coventry
CV1 4FS
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.