NHS
Admin Support - Community Gateway
This job is now closed
Job Description
- Req#: C9432-25-0482?language=en&page=727&sort=publicationDateDesc
- Engaging with the community to deliver exceptional support and services.
- Collaborating with a team that shares your passion for helping others.
- Adapting to varied tasks and challenges with energy and creativity.
- Working shifts that span our flexible hours (8 AM - 8 PM), giving you room for a work-life balance.
- A positive, can-do attitude and a genuine desire to help.
- Excellent communication and interpersonal skills.
- The ability to thrive in a fast-paced and ever-changing environment.
- A willingness to embrace shift work as part of a supportive, inclusive team.
- Excellent numeracy/literacy skills
- Excellent IT skills
- Previous Customer Service Experience
- Knowledge of SystmOne.
- Knowledge of Care Flow.
- Knowledge of Evolve.
- Previous Call Centre experience
- GCSE in English and Maths
- Confidentiality and Data Protection
- Customer service
- Understanding and knowledge of patient needs within the NHS
- Excellent numeracy/literacy skills
- Excellent IT skills
- Previous Customer Service Experience
- Knowledge of SystmOne.
- Knowledge of Care Flow.
- Knowledge of Evolve.
- Previous Call Centre experience
- GCSE in English and Maths
- Confidentiality and Data Protection
- Customer service
- Understanding and knowledge of patient needs within the NHS
Job summary
Exciting Full-Time OpportunityShift Work | Opening Hours: 8 AM - 8 PMAre you passionate about making a difference in your community? Do you thrive in a dynamic, people-focused environment? If so, we want to hear from YOU! The Community Gateway is at the heart of connecting people, providing support, and fostering positive change. We're looking for an enthusiastic, committed individual to join our team in a full-time capacity. This role will be based in Clacton on Sea.
This is a Fixed Term post until 31st December 2025
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only
Main duties of the job
What You'll Be Doing:
What You Bring:
If you're ready to embark on a rewarding journey with us, we'd love to hear from you!
Make your mark--become part of something extraordinary at the Community Gateway!
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Date posted
03 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum
Contract
Fixed term
Duration
8 months
Working pattern
Full-time
Reference number
432-HR14-25
Job locations
Kennedy House
Kennedy Way
Clacton On sea
CO15 4AB
Job descriptionJob description
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Knowledge
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Knowledge
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Kennedy House
Kennedy Way
Clacton On sea
CO15 4AB
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Kennedy House
Kennedy Way
Clacton On sea
CO15 4AB
Employer's website
https://www.esneft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.