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Job Description
- Req#: A2368-25-0007?language=en&page=585&sort=publicationDateDesc
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- AMSPAR certificate in medical administration
- NVQII in Customer Care
- CLAIT Qualification
- Experience of working with the general public
- Experience of clerical or administrative work
- Experience of working in an NHS environment
- Experience of working within General Practice
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Accuracy and attention to detail
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- AMSPAR certificate in medical administration
- NVQII in Customer Care
- CLAIT Qualification
- Experience of working with the general public
- Experience of clerical or administrative work
- Experience of working in an NHS environment
- Experience of working within General Practice
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Accuracy and attention to detail
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Job summary
We are restructuring our administration team and have created an opportunity to join our friendly and efficient team behind the scenes.
The hub of the practice, responsible for ensuring the smooth running and efficient management of the surgery, you will be part of the team responding to a variety of requests from patients, staff and external agencies, managing effective recall of patients and general administrative duties.
The post provides scope to excel in your areas of interest compatible with the needs of the practice and will be supported through training and education.
Previous experience of General Practice and knowledge of EMIS is desirable but not essential, as full training will be provided.
Main duties of the job
You will support administrative procedures associated with General Practice including dealing with requests for reports and subject access requests, call and recall of patients to effectively manage long term conditions, dealing with mail and other general duties. In addition you will support planning and running of internal meetings, mandatory training and staff rotas.
We envisage this role developing and could include areas of information technology within the practice, clinical systems and external websites, primary care network working, clinical coding and summarising or other areas consistent with the needs of the practice.
You will have a can do attitude and be happy to be part of the team responding to all manner of requests from other departments in the surgery.
About us
Bromyard is a delightful small market town set in a stunning rural area on the Herefordshire/Worcestershire border, an easy 25 min drive from Hereford, Worcester & Malvern, 40 min from Kidderminster/Droitwich
We have 9,600 patients, 5 Partners and 4 Salaried GPs in purpose built premises.
We are a Training and Dispensing Practice with linked Community Hospital, have an excellent Nursing Team including Nurse Practitioners/HCAs and are innovative and forward thinking.
Friendly and efficient reception and admin teams are the heart of the practice and ensure all other departments are able to deliver their roles effectively.
We welcome those new to the workplace or those with more experience into our team.
Date posted
19 February 2025
Pay scheme
Other
Salary
Depending on experience National Living Wage but increasing with responsiblility/skills
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
A2368-25-0007
Job locations
10 Pump Street
Bromyard
Herefordshire
HR7 4BZ
Job descriptionJob description
Job responsibilities
Provide clerical support for call and recall of patients for:
o Blood tests
o Medication reviews
o Long Term Condition management
o Cytology including non-attenders
o Pathology results
o Immunisation recalls
o Cancer care reviews
o Depression reviews
o High Risk drug monitoring
Manage and log daily requests for online patient access, Firearms and GP Reports and subject access requests. Prepare records as required ensuring appropriate consent and authorisations are in place. Assign to appropriate GP and ensure requests are completed in a timely manner to be presented to Admin and IT Manager for sign off and release.
Responsible for sorting incoming mail and distributing as well as franking and posting outgoing mail.
Support administration team with copying, scanning, laminating, shredding of confidential information and batch mailings.
Provide clerical and administrative support to the Practice Managers.
Support Admin and IT Manager with creation and management of meeting schedule, invitations and communications for meetings and room preparation ahead of meetings.
Support Admin and IT Manager with organisation and delivery of mandatory training.
Support Admin and IT Manager with notification of practice closures.
Support addition of clinical rotas to clinical system ensuring accurate and up to date templates are used. Develop over time to take a more active role in dissemination and planning of clinical rotas.
Liaising with Lead Nurse and Admin and IT manager, ensure all Patient Group Directives are appropriately signed by relevant clinicians and both document and signature sheets are saved and filed electronically keeping the database current.
Tidying of patient notes in preparation for summarising. In time undertake training in medical terminology in order to support summariser/coders with highlighting and adding clinical information to medical records.
Undertake any other duties as may be deemed appropriate to the role
Job responsibilities
Provide clerical support for call and recall of patients for:
o Blood tests
o Medication reviews
o Long Term Condition management
o Cytology including non-attenders
o Pathology results
o Immunisation recalls
o Cancer care reviews
o Depression reviews
o High Risk drug monitoring
Manage and log daily requests for online patient access, Firearms and GP Reports and subject access requests. Prepare records as required ensuring appropriate consent and authorisations are in place. Assign to appropriate GP and ensure requests are completed in a timely manner to be presented to Admin and IT Manager for sign off and release.
Responsible for sorting incoming mail and distributing as well as franking and posting outgoing mail.
Support administration team with copying, scanning, laminating, shredding of confidential information and batch mailings.
Provide clerical and administrative support to the Practice Managers.
Support Admin and IT Manager with creation and management of meeting schedule, invitations and communications for meetings and room preparation ahead of meetings.
Support Admin and IT Manager with organisation and delivery of mandatory training.
Support Admin and IT Manager with notification of practice closures.
Support addition of clinical rotas to clinical system ensuring accurate and up to date templates are used. Develop over time to take a more active role in dissemination and planning of clinical rotas.
Liaising with Lead Nurse and Admin and IT manager, ensure all Patient Group Directives are appropriately signed by relevant clinicians and both document and signature sheets are saved and filed electronically keeping the database current.
Tidying of patient notes in preparation for summarising. In time undertake training in medical terminology in order to support summariser/coders with highlighting and adding clinical information to medical records.
Undertake any other duties as may be deemed appropriate to the role
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Desirable
Skills and Behaviours
Essential
Qualifications
Essential
Desirable
Experience
Desirable
Skills and Behaviours
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nunwell Surgery
Address
10 Pump Street
Bromyard
Herefordshire
HR7 4BZ
Employer's website
Employer details
Employer name
Nunwell Surgery
Address
10 Pump Street
Bromyard
Herefordshire
HR7 4BZ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.