NHS
Administration Assistant - Community Nursing
This job is now closed
Job Description
- Req#: H9070-25-0197?language=en&page=513&sort=publicationDateDesc
- Educated to GCSE level or literacy/numeracy at level 1 or equivalent
- RSA/OCR 11 qualification or equivalent demonstrable skills
- NVQ Business Administration level 2
- Knowledge of data protection protection act
- Experience producing correspondence, use of IT software
- Experience customer service and office practices and new processes
- Previous experience in office
- Can work with team and as individual
- Good communication, positive attitude and able to manage challenging conversations in polite manner
- Speak welsh
- Educated to GCSE level or literacy/numeracy at level 1 or equivalent
- RSA/OCR 11 qualification or equivalent demonstrable skills
- NVQ Business Administration level 2
- Knowledge of data protection protection act
- Experience producing correspondence, use of IT software
- Experience customer service and office practices and new processes
- Previous experience in office
- Can work with team and as individual
- Good communication, positive attitude and able to manage challenging conversations in polite manner
- Speak welsh
Job summary
The Administration Assistant will provide a comprehensive frontdesk/administrative support service to the department.
This will include;o Acting as a first point of contact for the department.o Answering telephone calls, taking messages accurately.o Dealing with routine and specialist enquiries in a pleasant and helpfulmanner, communicating relevant information to the relevantdepartments/person, referring to others as appropriate.o Photocopying and word processing documents, letters, emails, minutesand reports when required.o Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.
This role is office based. There are no options for home working.
Main duties of the job
Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.
This will include;o Provide and receive routine information from staff members, patients andother external agencies. There will be circumstances where the caller isanxious, the post holder will use tact, reassurance skills and diplomacy.o Collect, open and acknowledge post and emails within specifiedtimescales.o Accurately record messages and forward timely to the relevant person.o Respond to and resolve day to day problems that arise within thedepartment, and also respond to queries escalating where necessary.o To respond to and communicate confidential patient information to otherdepartments, outside agencies, patients and carers to facilitate care andsupport the clinical teams. Handle confidential information withdiscretion and in accordance with data protection requirements.o To take minutes/action notes of ad hoc meetings as and when required.o Work undertaken will be reviewed at agreed intervals.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Date posted
11 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,970 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
070-AC036-0425
Job locations
Powys Teaching Health Board Spa Road Building
Spa Road East
Llandrindod Wells
LD1 5HA
Job descriptionJob description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
aptitudes and abilities
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
aptitudes and abilities
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Powys Teaching Health Board
Address
Powys Teaching Health Board Spa Road Building
Spa Road East
Llandrindod Wells
LD1 5HA
Employer's website
Employer details
Employer name
Powys Teaching Health Board
Address
Powys Teaching Health Board Spa Road Building
Spa Road East
Llandrindod Wells
LD1 5HA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.