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Job Description
- Req#: C9218-25-0529?language=en&page=252&sort=publicationDateDesc
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Job summary
To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi disciplinary team to achieve operational excellence.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
Key Result Areas and Performance
1. Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
2. Book / change outpatient appointments as required.
3. Ensure daily cash up is completed in line with the department KPI's
4. Communicate with staff, patients and/or external organisations using appropriate methods.
5. Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Date posted
14 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
218-AC-B2-7146831
Job locations
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Job descriptionJob description
Job responsibilities
6. Maintain an efficient and comprehensive administrative service, including photocopying, typing letters, providing support to the departments and other team members as requested.
7. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, and other data bases.
8. Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
9. Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
10. Assist with training new team members in Trust operational systems and department procedures.
11. Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels.
12. Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
13. Prioritise daily tasks to achieve timescales set.
14. Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
15. Provide appropriate cover in the absence of other members of the team.
16. Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement
For further details please see the attached job description.
Job responsibilities
6. Maintain an efficient and comprehensive administrative service, including photocopying, typing letters, providing support to the departments and other team members as requested.
7. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, and other data bases.
8. Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
9. Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
10. Assist with training new team members in Trust operational systems and department procedures.
11. Responsible for ordering stationery and other equipment whilst monitoring and maintaining stock levels.
12. Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
13. Prioritise daily tasks to achieve timescales set.
14. Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
15. Provide appropriate cover in the absence of other members of the team.
16. Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement
For further details please see the attached job description.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Qualifications
Essential
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Commitment to Trust Values and Behaviours
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.