NHS
Administrative Care-Coordinator
This job is now closed
Job Description
- Req#: A2680-25-0005?language=en&page=63&sort=publicationDateDesc
- Dealing with patients, carers, relatives and other service providers such as emergency workers over the telephone and face to face.
- Assisting patients with booking and cancelling of appointments
- Creating, typing and sending referrals to hospitals and consultants.
- Checking outstanding and rejected referrals by assisting with secretarial support for the Doctors, Practice Manager and Practice Nurses.
- Taking and tying up minutes of meetings.
- Coding from electronic documents into patients records
- Entering referrals onto the computer.
- Contacting consultants and patients via the telephone.
- Ensuring that accurate messages are recorded and delivered to the correct person.
- To carry out other general clerical duties.
- Typing and processing of Medical Reports
- Perform any other appropriate duties as may be delegated from time to time by the Management or GP partners.
- Dealing with patients, carers, relatives and other service providers such as emergency workers over the telephone and face to face.
- Assisting patients with booking and cancelling of appointments
- Creating, typing and sending referrals to hospitals and consultants.
- Checking outstanding and rejected referrals by assisting with secretarial support for the Doctors, Practice Manager and Practice Nurses.
- Taking and tying up minutes of meetings.
- Coding from electronic documents into patients records
- Entering referrals onto the computer.
- Contacting consultants and patients via the telephone.
- Ensuring that accurate messages are recorded and delivered to the correct person.
- To carry out other general clerical duties.
- Typing and processing of Medical Reports
- Perform any other appropriate duties as may be delegated from time to time by the Management or GP partners.
- GCSE Grade C or above in English.
- Proficient in use of computer packages (word processing/email etc)
- Ability to record and/or pass on accurate information both written and verbal
- Ability to prioritise workload and manage multiple deadlines
- A minimum of one years recent office experience
- Smart appearance
- Ability to communication at all levels
- Adaptable/flexible
- Confidentiality/tact/diplomacy
- Friendly outgoing personality
- RSA Stage III (or equivalent) typing/word processing
- GCSE Grade C or above in Maths
- Experience of administrative duties in a previous post
- Previous experience of working in general practice
- GCSE Grade C or above in English.
- Proficient in use of computer packages (word processing/email etc)
- Ability to record and/or pass on accurate information both written and verbal
- Ability to prioritise workload and manage multiple deadlines
- A minimum of one years recent office experience
- Smart appearance
- Ability to communication at all levels
- Adaptable/flexible
- Confidentiality/tact/diplomacy
- Friendly outgoing personality
- RSA Stage III (or equivalent) typing/word processing
- GCSE Grade C or above in Maths
- Experience of administrative duties in a previous post
- Previous experience of working in general practice
Job summary
Due to a retirement we are very excited to be able to offer this new post at Whittington Moor Surgery. This is a great opportunity for someone who would thrive in a busy fast paced environment working alongside our administrative, secretarial and clinical teams.
This post is being advertised working 25 hours per week covering either 3 or 4 days across the week with some flexibility required when necessary to cover for colleagues.
Being part of our large friendly practice team you will play an integral part at Whittington Moor Surgery, and as this is a new post here you will have the ability to help shape how this role will mature within the practice.
If you feel you can work in a fast paced GP practice environment and enjoy a variable role you are the person for us.
Main duties of the job
The main duties for this post:
Dealing with patients both face to face and over the telephone
Checking and processing incoming electronic documents
Arranging routine appointments as requested by the clinical team
Checking the practice referral log and processing urgent and routine referrals to hospitals and other services
Contacting various outside agencies by email and telephone as requested by he practice clinical team.
Review & process incoming digital triage forms from patients
Coding in patients records from electronic documents
Taking minutes and typing these up as and when requested
Keeping the clinical team up to date with Advice and Guidance responses from consultants in other trusts
Management of requests for any GP letters or reports
Liaising with all departments in the practice
If you have a caring nature you should apply for this role here as the mix of administrative & secretarial work should be a satisfying post.
About us
Here at Whittington Moor Surgery we strive to provide the highest quality care and service to all our patients and every member of the team has a hand to play in helping to provide this.
We are a large but friendly GP practice with just over 8,500 registered patients. Although it is a very busy environment here at the practice our ethos of working hard but enjoying our work whilst creating healthy working relationships with all our practice colleagues.
As this is a new post here the successful candidate will be able to help shape how the role develops.
Date posted
11 April 2025
Pay scheme
Other
Salary
£25,108 a year Pro-rata
Contract
Permanent
Working pattern
Part-time
Reference number
A2680-25-0005
Job locations
Whittington Moor Surgery
Scarsdale Road
Chesterfield
Derbyshire
S41 8NA
Job descriptionJob description
Job responsibilities
ADMINISTRATIVE CARE COORDINATOR JOB DESCRIPTION:
To provide a comprehensive and efficient administrative support to the practice.
It is essential that all members of staff are prepared to take on additional duties and relinquish existing ones in order to maintain efficient running and development of the practice. The partners reserve the right to redistribute duties and functions amongst members of staff as necessary.
It is essential that staff deal courteously and considerately with patients and maintain complete confidentiality at all times, both at work and outside working hours.
MAIN RESPONSIBILITIES
Job responsibilities
ADMINISTRATIVE CARE COORDINATOR JOB DESCRIPTION:
To provide a comprehensive and efficient administrative support to the practice.
It is essential that all members of staff are prepared to take on additional duties and relinquish existing ones in order to maintain efficient running and development of the practice. The partners reserve the right to redistribute duties and functions amongst members of staff as necessary.
It is essential that staff deal courteously and considerately with patients and maintain complete confidentiality at all times, both at work and outside working hours.
MAIN RESPONSIBILITIES
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Whittington Moor Surgery
Address
Whittington Moor Surgery
Scarsdale Road
Chesterfield
Derbyshire
S41 8NA
Employer's website
https://www.whittingtonmoorsurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Whittington Moor Surgery
Address
Whittington Moor Surgery
Scarsdale Road
Chesterfield
Derbyshire
S41 8NA
Employer's website
https://www.whittingtonmoorsurgery.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.