Job description

Job responsibilities

ABL Health, delivers the Integrated Health Improvement Service titled Your Health Dudley which is commissioned by Dudley Council. This transformative service seeks to work collaboratively with communities to support transforming services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, cooking, family coaching and community health checks, all embedded in sustainable behaviour change and positive wellbeing.

Your key responsibilities will be:

You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.

• Take incoming calls through the Your Health Dudley Single Point of Access, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
• To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing, and filing routine correspondence. To follow established systems for allocation and completion of work.
• Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
• Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
• Book appointments for clients and use appropriate calendar software.
• Record client data accurately on the appropriate service database.
• To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.
• Be able to encourage and assess the client`s readiness for specific behaviour change.
• Work with service leads to source new venues.
• Weekly monitoring of workload and service targets.
• General administration (record keeping, filing, etc.)

Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation practitioners

Job responsibilities

ABL Health, delivers the Integrated Health Improvement Service titled Your Health Dudley which is commissioned by Dudley Council. This transformative service seeks to work collaboratively with communities to support transforming services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, cooking, family coaching and community health checks, all embedded in sustainable behaviour change and positive wellbeing.

Your key responsibilities will be:

You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.

• Take incoming calls through the Your Health Dudley Single Point of Access, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
• To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support, including word processing, and filing routine correspondence. To follow established systems for allocation and completion of work.
• Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
• Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
• Book appointments for clients and use appropriate calendar software.
• Record client data accurately on the appropriate service database.
• To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.
• Be able to encourage and assess the client`s readiness for specific behaviour change.
• Work with service leads to source new venues.
• Weekly monitoring of workload and service targets.
• General administration (record keeping, filing, etc.)

Organise Nicotine Replacement Therapy safely and promptly as required by smoking cessation practitioners

Person Specification

Qualifications

Essential

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• RSA Typing ll or above.
• NVQ 3 level in a relevant subject.

Job Specific Requirements

Essential

• Work flexibly and adapt to suit service need including some evenings and weekends where required.

Experience

Essential

• Demonstrable experience in an administration role.
• Experience of working in a team environment.

Desirable

• Experience in minute taking for meetings.
• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital

Skills and Knowledge

Essential

• Experience with databases.
• Excellent interpersonal skills.
• Excellent communication skills including listening, verbal and written.
• Excellent telephone manner
• Ability to work under high pressure and in a fast-paced environment.
• Excellent organizational and time management skills.
• Efficient problem-solving skills.
• Ability to interact with colleagues and other stakeholders politely and courteously.
• Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook.
• Experience with software packages.
• Excellent customer care.
• Flexibility and adaptability to changing workloads.
• Monitor workload and ability to multi-task.
• Evidence of accuracy and paying attention to detail in tasks.
• Punctuality, reliability and honesty.
• Ability to use own initiative and confident to do so in the workplace.

Desirable

• Experience of undertaking audits
• Understanding and evidence of adhering to information governance and data protection policies
• Experience with software packages in health care settings

Qualifications

Essential

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• RSA Typing ll or above.
• NVQ 3 level in a relevant subject.

Job Specific Requirements

Essential

• Work flexibly and adapt to suit service need including some evenings and weekends where required.

Experience

Essential

• Demonstrable experience in an administration role.
• Experience of working in a team environment.

Desirable

• Experience in minute taking for meetings.
• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital

Skills and Knowledge

Essential

• Experience with databases.
• Excellent interpersonal skills.
• Excellent communication skills including listening, verbal and written.
• Excellent telephone manner
• Ability to work under high pressure and in a fast-paced environment.
• Excellent organizational and time management skills.
• Efficient problem-solving skills.
• Ability to interact with colleagues and other stakeholders politely and courteously.
• Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook.
• Experience with software packages.
• Excellent customer care.
• Flexibility and adaptability to changing workloads.
• Monitor workload and ability to multi-task.
• Evidence of accuracy and paying attention to detail in tasks.
• Punctuality, reliability and honesty.
• Ability to use own initiative and confident to do so in the workplace.

Desirable

• Experience of undertaking audits
• Understanding and evidence of adhering to information governance and data protection policies
• Experience with software packages in health care settings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

King Charles House

2 Castle Hill

Dudley

DY1 4PS

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)