Job summary

The Neighbourhood Night Service is a forward thinking, dynamic team that is continuously looking to improve and develop, as the demand for the service we deliver changes. We are seeking to appoint an administration assistant to support the Senior Nurses and work as part of our award-winning nursing team to ensure that we deliver outstanding patient care.

This is an exciting opportunity to work in a service that really has an impact on patient care. We offer personal development and job satisfaction - knowing that you have had a real impact on the patient experience.

The hours of work are 21:15pm-07:15am (with 30 minutes unpaid break). This is across seven days per week, including weekends and bank holidays and shifts will be allocated on a rota basis.

Main duties of the job

You will handle confidential and sensitive information, often distressing in nature and ensure clear, accurate and timely communication to support patient care. A calm and professional demeanour is essential in this fast-paced service with conflicting priorities as you will be the first point of contact for patient calls.

You will support clinical team members by sharing patient information, assisting with IT use and providing overnight administrative support. Strong customer service and telephone skills are essential as you will often assist patients in difficult situations.

Excellent IT skills are necessary for using the electronic patient records system (SystmOne) and supporting staff with IT issues overnight. You will handle confidential information appropriately and possess strong problem-solving skills to assist the senior nurse with ad hoc issues such as staff sickness.

Considerable Administrative experience is required. NHS and SystmOne knowledge is desirable but not essential.

Hours of work are 21:15-07:15 with a 30-minute unpaid break and includes weekends and bank holidays. This is a 24/7 service therefore flexibility is key to provide service support across seven nights. Shifts will be allocated on a rota basis and you will get a minimum of 4 weeks' notice of your rota. Flexibility is essential to ensure that support is available to the service seven nights per week.

About us

Working for Leeds community Healthcare NHS Trust

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.

We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.