At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it’s our people who make this happen.

Administrator
Permanent
Guildford: £22,000 - £24,800
Smart Hybrid Working

Are you someone who is good at building professional relationships and managing open lines of communication?

Are you organised, good with detail and able to oversee a project?

Are you looking for a role which give you a sense of accomplishment?

AQA set and mark papers for more than half of all GCSEs and A-levels. We employ more than 1000 people and work with around 30,000 teachers, lecturers, subject experts and academics (who we refer to as Associates) to help set and mark our exams.

This Administrator role sits within the Preparation Team. You will be responsible for collating, compiling and proofreading the guidance documents which are created for the Associates to enable them to fulfil their roles. You will need to liaise with different people and teams right across the business and will have real ownership of the end to end process.

You will be one of 5 Administrators within the Preparation Team, who all have different roles to play to ensure that we never let a learner down.

What’s in it for me?

• Following induction, you will be able to work from home for part of the week, the team regularly get together in the newly refurbished Guildford office, in the Grounds of the University of Surrey which has plenty of free parking and good transport links.

• You will have regular one to one meetings with your line manager who is genuinely keen for you to develop your career – other members of the team have progressed to team leadership roles or studied apprenticeship qualifications to your grow their skillset.

• You will have access to a great pension which could see combined contributions of up to 18.5%

• Free Bean to Cup coffee and tea with discounts in selected eateries on the University campus

• 25 days annual leave, which rises with service, with additional office closure over Christmas

• Life Assurance, Private Health Insurance and a Health Care Cash Reward Plan and access to an employee assistance program offering support with counselling, legal advice and money matters

What’s Next?
Upload your most recent CV and write a cover letter which details how you are the perfect person for the job. There will be one interview for us to get to know each other and if it all goes well, you will join the team.

Every application will receive a written response
CRE23

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

To support the team to prepare associates and develop strong relationships that lead to timely and accurate marking.Key result areas:

Customer (external or internal)

Timely and excellent customer service is provided when liaising with schools and associates using CRM systems and dealing with general queries.
Be flexible and responsive; take control of dealing with customers and associates both face to face and over the phone – agreeing actions with them and ensuring these are followed through.

Product and internal processes

Support the completion of key activities that are identified in the department plan.
Keep waste to a minimum and look for opportunities to reduce costs without compromising on our agreed service to customers and associates.
Ensure AQA is safe and legally compliant by applying AQA’s policies and other legislative requirements including but not limited to HSE, Equal Opportunities and ISMS.

People and culture

Approach duties with a high degree of preparation and professionalism so that customers and associates have a great experience of AQA at every opportunity
Be the professional representative of AQA’s brand to our associates; both face to face and over the phone.
Lead a small group of temporary staff on one or more processes during peak periods to support the delivery of results to agreed time and quality parameters, including reporting and meeting internal and external SLAs.
Produces high levels of performance from direct reports and teams by modelling leadership behaviours with confidence and providing clarity, challenge, feedback, coaching and development in line with business objectives.
Drive personal performance, to achieve personal and organisational goals.

Key internal relationships:
Colleagues and associates
Customer Services
Orders Data Control and Results team
Resource Management team
Logistics teams across all departments

Key external relationships:
Schools and colleges
Associates

Key performance indicators:
Build exceptional relationships with our internal and external customer
Proactive with the ability to adapt to deliver the highest levels of customer situations and maintains high levels of empathy and professionalism.
Escalate potential issues in a timely manner


Person profile

Knowledge

P - Understanding of relevant supply chain/end to end process best practice
P - Broad understanding of the political, educational and business context within which AQA works
A - Good working knowledge and understanding of administrative procedures and office IT applications

Qualification

A - Educated to degree level or experience in a similar role

Skills

A/I - Organise and supervise groups of staff
A/I - Implement change positively
I - Customer focused – deliver the best outcome from the customer perspective
I - Track record in contributing to and delivering departmental plans and targets
A - Great IT skills; accurate and proficient user of MS Office and database systems
P - Good attention to detail who communicates effectively, verbally and in writing

Behaviours

I/P - Communication
I/P - Flexibility
I/P - Customer focused
I/P - Personal contribution
I/P - Continuous excellence


Experience

A/I - Experience of working in a busy office environment or equivalent
I - Experience of supporting the successful delivery of business change
P - Experience of supporting the delivery of new processes or new technologies
A - Experience of delivering to multiple deadlines
I - Experience of working under pressure to deliver quality outcomes


Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation