Join dedicated professionals making valuable contributions to the lives of British Columbians

The Ministry of Housing was formed in December 2022 to focus on the creation of attainable and affordable housing for people in British Columbia. The Ministry works collaboratively with partners within the B.C. government and across the housing sector to ensure consumers and providers in the housing marketplace are supported by efficient and fair regulations, that local governments are enabled to advance the housing their communities need, and that the supply of housing options offer attainable choices for British Columbians. As well, a key responsibility of the ministry is to lead government’s focused efforts on addressing the needs of unhoused people to support safe and healthy communities for all.

The Ministry provides direction and funding to BC Housing, who has a mandate to develop, manage and administer housing options and supports on behalf of the Government across the housing ecosystem.
The Residential Tenancy Branch (RTB) encourages successful relationships between landlords and tenants by providing information, public education, and dispute resolution services. The branch has a significant administrative justice role which is fulfilled through the impartial adjudication of disputes between landlords and tenants in BC. The RTB operational branches are located in Burnaby, Kelowna, and Victoria.

The Information Officer is responsible for educating and informing landlords and tenants of their rights and responsibilities under the Residential Tenancy Act and Manufactured Home Park Tenancy Act and related legislation. This includes telephone, in person and e-mail contact with clients along with coordinating and scheduling hearings using a computerized scheduling system.

Job Requirements:
• Secondary school graduation or equivalent (GED)
• One (1) year working in a high volume, fast paced processing environment dealing with a diverse range of clients.
• One (1) year experience engaging in conflict resolution and using effective communication.
• One (1) year experience in the interpretation and application of legislation and/or complex policy.

Preference may be given to applicants with one or more of the following:
• Minimum one (1) year experience in a contact center environment.
• Some post-secondary course work in business or related field.

For questions regarding this position, please contact pardeep.sunner@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
An eligibility list may be established to fill both current and/or future permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.