Description

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POSITION: Adult Services Specialist II

SUPERVISOR: Adult Services Supervisor

CATEGORY: Specialist II

DEPARTMENT: Adult Services

BRANCH: Maring-Hunt Library

JOB TYPE: Full-time (40 hours/week), hourly, nonexempt

PAY RATE: Minimum of $15.75/hour

BENEFITS: Paid time off; eligibility for medical (partially employer sponsored), dental, and vision insurance; telehealth service provided for employee and household; life, long-term disability & accidental death coverage provided; Public Employees' Retirement Fund (PERF) covered position; professional development and skill-building opportunities

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POSITION PURPOSE

To assist Supervisor with effective operation of the Adult Services Department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Research and respond to customer queries by utilizing the multiple resources of the Library to obtain correct information
• Provide Readers Advisory Services and train public on use of library resources and available technology, both individually and in group settings
• Assist Department Supervisor with collection development and maintenance
• Plan, promote, and host adult programs and participate in community outreach events
• Monitor the physical environment, interpret library policies and safety procedures, and exercise judgement to provide effective library service

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Muncie Public Library is an equal opportunity employer and committed to diversity.

This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed above. This job description does not constitute a contract between an employee and MPL.

Requirements

EDUCATION AND/OR EXPERIENCE

REQUIRED:

• Bachelor’s degree from an accredited college or university
• Ability to obtain an LC4 or higher certification, which requires completing 15 hours of library science courses (IAC 5-1-8)

Preferred:

• Some library work experience

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements below are representative of the knowledge, skills, and/or abilities required to perform each essential task satisfactorily.

Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well;

maintain personal accountability and ownership for providing excellent customer service; seek and respond to

feedback to improve services; show willingness to go out of your way to help customers and coworkers.

Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where

needed; ask for help when needed; complete work in a timely manner.

Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives.

Technical: Comfortable in using computers, appropriate software, and job-related equipment.

Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.

Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services.

(Revised June 2024)