Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Cloud Engineer

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

As an Advanced Cloud Engineer II on our Advanced Cloud Engineering team your essential duties include but are not limited to:

Maintain multiple customer environments.

Act as technical escalation for NOC, Level I & II Engineers.

Coach / Mentor NOC, Level I & II Engineers.

Act as final escalation point for support team.

Work 40+ hours a week.

Update and Manage case backlog based on internal policies.

Crisis Management - Identify any high priority issues and resolve them.

Provide a Customer-First experience while utilizing phones and email to manage cases.

Work cohesively with team as well as all divisions of company .

Customer-first approach.

Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.

Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.

Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.

Contribute to technical knowledge base.

Deliver trainings to NOC, Level I & Level II Engineers.

Perform Escalation Management duties.

Review cases, identify trends, and drive problem resolutions.

Perform technical review of environments transitioning from implementation team to support team.

Deep dive technical problems and create full resolutions to issues.

Understand how technologies work together to see bigger picture of issues. Review and manage top tier customer environments to prevent major issues .

Be available for on-call & weekend shifts.

Perform Customer Onboarding & Critical Account roles and responsibilities. Participate in interviewing potential new hires. Provide Feedback on process and tool improvements

Own Root Cause Analysis on any high priority case.

Minimum Technical Qualifications:

Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field

Advanced knowledge of AD

Active Directory and Domain Controller knowledge

Check replication status

Windows Server 2016 and higher management

Group Policy

FSMO Roles

DNS

Robocopy

Excellent communication, presentation, writing, and editorial abilities.

Excellent organizational and time management skills.

Flexibility to work alternative days and shifts as needed

Preferred MSP experience.

Additional Requirements:

Support and maintain the integrity of multiple operating systems

Knowledgeable with server back-up recovery

File Maintenance

Server patch management

Proven knowledge of identifying, analyzing, and resolving system problems

Strong skills in technical documentation

DHCP

Basic Networking troubleshooting skills

NTFS Permissions

Preferred Technical Qualifications:

Advanced knowledge with Veeam Back-Up Technologies (trainable) - - Veeam Back up Recovery/Veeam Cloud Connect

Knowledge of N-Able Patching technologies - Deployment and maintaining server patches

Proficient with PowerShell scripting

Strong VMware of Hypervisor Experience

Experience working with Print Servers

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 04/20/2025

Advanced Cloud Engineer II (RapidScale)

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