Employer Industry: Airline Industry

Why Consider this Job Opportunity:
- Flight benefits for you and your family to fly on Frontier Airlines
- Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance
- Flexible work schedules that support work/life balance
- Supportive 'Dress for your Day' business casual environment
- Opportunity to work remotely from anywhere in the United States

What to Expect (Job Responsibilities):
- Thoroughly investigate internal complaints and complaints filed to the Department of Transportation and respond on behalf of Frontier Airlines
- Respond to complaints in a timely manner, providing clear and concise communication to both internal stakeholders and external complainants
- Ensure that all responses and resolutions align with relevant regulations and legislation
- Collaborate with various departments within Frontier Airlines to gather information and facilitate resolutions
- Serve as an advocate for customers, ensuring that their concerns are heard, understood, and addressed appropriately

What is Required (Qualifications):
- High school diploma or GED required
- Minimum 5 years of experience in customer service, consumer relations, call center, or similar environment required
- Minimum 2 years of airline experience, preferably ATO or reservations, working with the reservations system preferred
- Experience in working with customers in pursuit of finding a solution
- Familiarity with certain customer protections regulated by the Department of Transportation

How to Stand Out (Preferred Qualifications):
- Working knowledge of ACAA and CRO requirements when working with passengers with disabilities
- Ability to manage multiple tasks at once with frequent interruptions
- Good conflict resolution skills and ability to de-escalate customer issues
- Exceptional verbal and written communication skills
- Working knowledge of Social Media networks such as Facebook and Twitter

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.