Overview

Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides a personalized and premium experience that delivers real results and empowers women through every step of their self-care journey. Come join us as we redefine the beauty ideal.

This position is located in Tampa, FL at the Ideal Image headquarters on a hybrid basis. Part time is required to work 2-3 shifts a week with various day and evening shifts available. The Aesthetic Advisor is a dynamic, sales-oriented professional with high volume consumer sales experience who delivers the Ideal Experience as part of a virtual sales team. The Ideal candidate is confident with high integrity, passionate about the aesthetics industry and our customer, and has a track record of consultative sales success.

In this role, the Aesthetic Advisor is responsible for inbound and outbound lead management, virtual sales consultations, and scheduling treatments for a portfolio of clinics. In addition to new client sales, this role requires educating and upselling existing clients to generate enthusiasm for our services. This role requires a highly motivated individual with strong negotiation and closing skills and the ability to overcome objections in a consultative environment while complying with company policies and guidelines.

Responsibilities

Aesthetic Sales Consultations and Client Experience:

• Serve as a high performing member of the sales team, leading by example through generation of sales leads, meeting or exceeding net invoice sales targets, and ensuring client needs are successfully met.
• Drive clinic sales to achieve monthly targets based on KPIs by cross promotion of new services/treatments.
• Initiate sales process with warm leads; conduct virtual consultations; describe Ideal Image product and service options professionally and with an expert knowledge base.
• Close sales by building strong rapport with potential client; explain product and service capabilities; overcome objections; discuss and prepare financing documents.
• Schedule in-clinic consultations and treatments.
• Build client retention by introducing and upselling additional products and services.
• Provide value and educate clients regarding our approach, the procedure, our processes, and pricing, including all documentation and financing/payment options available.
• Develop and maintain relationships with potential and current Ideal Image clients, ensuring a smooth hand-off between consult and treatment.
• Manage the appropriate follow up with both the in-clinic team and the client to ensure a great experience leading up to and through service delivery.

Customer Relationship and Lead Management:

• Follow up on with leads and existing clients via outbound calling, texts, and emails.
• Reach out to potential clients who have expressed an interest in Ideal Image to help educate them on our services, identify where they are in their decision-making process, and/or follow up on clients who may have delayed scheduling a treatment.
• Maintain and develop a client pipeline and regularly follow up with prospective clients who did not move forward in their initial consultation.
• Coordinate the referral-based lead generation process with existing clients.
• Handle customer service and client escalations with Customer Service team.
• Demonstrate ethical sales practices and adhere to all company protocols, policies, and procedures.
• Maintain detailed records of completed transactions and clients within our CRM system (Salesforce).
• All other aesthetic advisor duties as required.

Qualifications

Aesthetic Advisor Requirements:

• High school diploma required
• 2 years of consultative sales and negotiation experience
• Experience with video conferencing tools (ex: Zoom), CRM systems (ex: Salesforce), call routing systems (ex: Five9), and financing programs preferred
• Proven success in a commission and/or target driven environment with expectations to achieve sales metrics
• Strong written and verbal communication, high attention to detail and rapport building skills
• Self-motivation, drive, initiative, and outgoing and confident sales approach
• Ability to explain financial lending guidelines with intermediate mathematical skills
• Ability to multi-task, use personal judgment and utilize strong decision making, analytical and follow-up skills.
• Proficient with personal computers and contemporary software applications (MS Office Suite, Salesforce etc.)
• Must be willing and able to present and sell virtually on camera within the Ideal Experience
• High integrity with excellent time management
• Customer-centric and collaborative
• Ability to work nights and weekends

Aesthetic Advisor Preferred Qualifications:

• Bachelor’s degree from an accredited institution preferred. Commensurate sales experience may be substituted for academic credentials
• 3+ years of consultative sales and negotiation experience
• Aesthetics or related industry experience

Ideal1234!

Ideal Image is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

At this time, if you will be working in California, Illinois, New Mexico, Oregon, Rhode Island, New York, Washington or Canada, vaccination against COVID-19 is required for all new hires unless you qualify for a state allowed exemption approved by the Company.