Employer Industry: Consumer Technology and Family Care Services

Why consider this job opportunity:
- Hourly rate of $24, non-negotiable
- Potential for annual bonuses and short- and long-term incentives
- Comprehensive benefits package including health insurance, life and disability insurance, and a generous 401K employer matching program
- Paid holidays and paid time off (PTO) for work-life balance
- Opportunity to make a meaningful impact by supporting families in need of care services
- Collaborative and supportive work environment with a focus on employee well-being

What to Expect (Job Responsibilities):
- Deliver professional and empathetic customer service through inbound calls and emails
- Assess member needs and provide educational guidance on Work-Life and Employee Assistance Plan benefits
- Verify eligibility, document requests in CRM, and explain benefits clearly to members
- Meet performance metrics including service levels, call abandonment, and response times
- Provide resources for urgent and crisis situations while assisting members via email, web, and chat

What is Required (Qualifications):
- 2-4+ years of client service experience, preferably in a human services field (e.g., social work, public health)
- High emotional intelligence and strong communication skills
- Excellent analytical, organizational, and time management abilities
- Adaptability in a fast-changing environment
- Willingness to work every Saturday and Sunday, and occasional holiday shifts

How to Stand Out (Preferred Qualifications):
- Bachelor's degree preferred; equivalent experience considered
- Collaborative and goal-oriented mindset with a commitment to exceptional service
- Proactive approach and ability to exercise sound judgment in various situations

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