Location:

Company:

Oxford Life Insurance Company was founded in 1965 and is a member of U-Haul Holding Company,

a publicly traded financial holding network. U-Haul holding Company’s other significant holdings

including U-Haul International, Republic Western Insurance Company & AMERCO Real Estate

Company. Our fast paced, growing company is seeking eager, qualified, customer-centric

individuals to join our team in Phoenix, AZ.

Job Title:

Agent Services Manager

Our fast-paced, growing company is seeking a manager for all agent-facing departments in

operations. These departments include the Agent Contact Phones Center, Licensing & Contracting,

New Business, and Clerical Support. Oxford Life Insurance Company is a member of AMERCO, a

publicly traded financial holding network. AMERCO’s other significant holdings include U-Haul

International and Republic Western Insurance Company.

Responsibilities and Duties: This list is not exhaustive and may be supplemented as necessary.

• Provide leadership and mentorship to Supervisors and staff within Agent Service departments

• Determine and prioritize initiatives for all Agent Service departments

• Look for best practices and ensure symmetry amongst all Agent Service departments

• Encourage process efficiency with automation and tools

• Create an environment of learning, accountability, and employee development

• Handle employee terminations and assist Supervisors with personnel issues

• Handle distribution of projects received from upper management by determining which

departments are affected and organizing between all affected departments

• Assist Supervisors with determining when changes are needed to Company policies &

procedures

• Assist Supervisors with controls to ensure adherence with SOX/BDO audits

• Determine max workloads for each department and role within each department and suggest

when changes to staffing are necessary

• Meet with upper management on projects, procedures, initiatives, and suggestions for

improving customer experience

• Analyze data to determine/establish trends, fluctuations, and gaps

• Budgeting for all Agent Service departments

Education/Qualifications:

• High school diploma (required)

• Bachelor’s degree or equivalent work experience.

• 3+ years management experience (Preferred)

• 2+ years insurance industry-related experience (required)

• 2+ years of operational experience, preferably related to the agent field (preferred)

• Understand general finance and budgeting (required)

• Excellent written and verbal communication skills (required)

• Proficiency with Microsoft Office (required)

• Ability to analyze data (required)

• Ability to present information to upper management and peers (required)

• Analytical, organized and detailed oriented mindset (required

Preferred:

• Life Insurance & Annuity Experience

Benefits:

• Health insurance/benefits (including medical, dental & vision)

• 401K

• Employee Stock Ownership Plan (ESOP)

• Subsidized gym membership (including paid fitness classes)

• Full access to gymnasium

• U-Haul Cafe

• Life insurance

• Business and travel insurance

• MetLaw Legal program

• MetLife auto and home insurance

• Discounts on Apple products, cell phone plans, hotels and more

• Commuter benefits program

• Paid holidays, vacation, and sick days

• In-house cafe featuring options for all diets (Phoenix location only)

• Pre-tax Dependent Care and Flex Spending Account

• Get Fit and Alternative Insurance Rebate Programs

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.