EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity

Product Owner will join the EBSCO FOLIO product team developing a next generation enterprise wide library management system that provides the services required for daily workflows to support operation. Working with the development team & external software contractor teams, the Product Owner is expected to understand what type of work all teams are responsible for and how that work is carried out.

What You’ll Do (Primary Responsibilities)

• Coordinate with stakeholders and subject matter experts to shape the vision and requirements of new platform components and features – Act an evangelist for the platform, sharing information both internally and externally to help ensure the success of the platform
• Able to internalize broader platform strategy such that it informs platform specifications and feature priorities – Work with customers to understand personas, use cases, and market landscape
• Customer engagement – Conduct proactive reach-outs, coordinate with Sales to establish a communication channel with customers to enable their adoption, assist them with promoting adoption among their users
• Market Feedback tracking – Maintain inventory of Customer-generated and User-generated feedback. Troubleshoot/triage service issues reported by customers and end-users (internal and external). Determine pervasiveness and impact of market-driven issues and map those to product roadmap & prioritization
• Work as an embedded resource to one or more scrum teams – Works both within teams and across the organization coordinating with colleagues to ensure the ultimate integrity of platform capabilities between different modules/apps and teams/organizations
• Responsible for the creation and acceptance of user stories – Produce clear, detailed and measurable product requirements including business rules, process flows and user scenarios; test upon completion to ensure the requirements have been met
• Work closely with user experience designers, software developers, the product manager and other product owners to provide guidance to the development of new features and functionality
• Monitors and makes recommendations for improvement of platform capabilities as well as software development lifecycle processes and tools – Assist with shaping and improving processes as both a stakeholder and consumer of these processes
• Occasional travel possible

About You

• Minimum of 3 years of experience working as a Product Owner creating and accepting user stories to produce clear, detailed and measurable product requirements including business rules, process flows and user scenarios.
• Must be experienced and comfortable presenting stakeholder updates to groups of customers in a professional manner
• Must be experienced in leading discussions with customers to define and track critical feedback about problems they face on a daily basis
• Must have cataloging knowledge and experience with cataloging standards and the library OPAC / Research experience

What sets you apart

• Effective presentation skills, outstanding written communication skills, able to inspire confidence of colleagues, and raise and answer key questions
• Highly effective at working with remote colleagues, including across time zones and with varied cultural backgrounds
• Experience working with research library product platforms preferred

Our Offer to you

Target Annual Compensation Range: $66,055 - $117,956 The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Paid Parental Leave
• Holidays and Paid Time Off (PTO)
• Mentoring program
• And much more! Check it out here: https://www.ebsco.com/about/benefits

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit https://www.ebsco.com/about/diversity-equity-inclusion

The EBSCO Way

At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit https://www.ebsco.com/about/culture .

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.