Employer Industry: Customer Engagement Technology

Why consider this job opportunity:
- Flexible work environment with the possibility to work from home
- Competitive benefits package with health insurance covering up to 90% of premiums
- Opportunities for career advancement and cross-functional training within the organization
- Engaging and collaborative work culture focused on continuous improvement
- Chance to contribute to high-quality customer interactions and innovative AI solutions

What to Expect (Job Responsibilities):
- Audit and analyze AI-powered customer interactions to ensure compliance with company standards
- Provide actionable feedback to chat agents to enhance conversation quality and effectiveness
- Collaborate with leadership to refine audit criteria and improve AI conversational flows
- Monitor AI systems for compliance with legal and privacy standards
- Prepare reports detailing performance metrics and suggest optimizations for communication quality

What is Required (Qualifications):
- Bachelor's degree in a related field (e.g., STEM, quality, communications, data analytics, or customer service) or equivalent professional experience
- Strong analytical and critical thinking skills with attention to detail
- Exceptional written and verbal communication skills
- Familiarity with customer service software or AI conversational platforms is a plus
- Ability to manage multiple tasks and adapt to shifting priorities in a dynamic environment

How to Stand Out (Preferred Qualifications):
- Experience auditing customer interactions through chat, SMS, or email communications
- Familiarity with AI-driven tools or platforms such as ChatGPT, Copilot, or similar technologies
- Knowledge of compliance or regulatory standards in customer communication
- Data analysis experience using tools like Power BI, Excel, or Tableau
- Proven ability to provide feedback or coaching in customer service or technical environments

#CustomerEngagement #AIQuality #CareerOpportunities #RemoteWork #ContinuousImprovement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.