Road Scholar
Air Booking Coordinator, Travel Services
PayCompetitive
LocationConcord/New Hampshire
Employment typeFull-Time
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Job Description
- Req#: AIRBO001782
Employer Industry: Travel Services
Why consider this job opportunity:
- Salary of $22.00 per hour
- Opportunity for career advancement and growth within the organization
- Fully remote work environment, offering flexibility
- Competitive benefits package, including medical, dental, and vision insurance
- Generous paid time off policy, including a paid week off during the holiday season
- Access to professional development resources, including LinkedIn Learning
What to Expect (Job Responsibilities):
- Book domestic and international air travel for program participants, ensuring excellent customer service
- Manage inbound and outbound participant calls and create preliminary itineraries for enrollments
- Handle airline schedule changes and resolve flight issues during world events or disruptions
- Promote additional services and educate participants on competitive upgrade offers
- Meet or exceed Travel Services performance standards and enhance customer experience
What is Required (Qualifications):
- Bachelor's degree preferred and/or comparable experience
- Excellent communication, decision-making, persuasion, and closing skills
- 1-2 years of experience with air travel preferred
- Demonstrated sales and customer service skills, including negotiation and knowledge of airline fares
- Strong computer skills and ability to learn new systems; experience with Amadeus or airline GDS is a plus
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment with a strong focus on customer satisfaction
- Proven ability to work effectively as a team contributor
- Results-driven attitude with enthusiasm and motivation
- Solid written and oral communication skills
- Familiarity with CRM systems and computer applications
#TravelServices #RemoteWork #CareerOpportunity #CompetitivePay #ProfessionalDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Road Scholar is an American not-for-profit organization that provides educational travel programs primarily geared to older adults.