Road Scholar

Air Booking Coordinator, Travel Services


PayCompetitive
LocationConcord/New Hampshire
Employment typeFull-Time

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  • Job Description

      Req#: AIRBO001782
      Employer Industry: Travel Services

      Why consider this job opportunity:
      - Salary of $22.00 per hour
      - Opportunity for career advancement and growth within the organization
      - Fully remote work environment, offering flexibility
      - Competitive benefits package, including medical, dental, and vision insurance
      - Generous paid time off policy, including a paid week off during the holiday season
      - Access to professional development resources, including LinkedIn Learning

      What to Expect (Job Responsibilities):
      - Book domestic and international air travel for program participants, ensuring excellent customer service
      - Manage inbound and outbound participant calls and create preliminary itineraries for enrollments
      - Handle airline schedule changes and resolve flight issues during world events or disruptions
      - Promote additional services and educate participants on competitive upgrade offers
      - Meet or exceed Travel Services performance standards and enhance customer experience

      What is Required (Qualifications):
      - Bachelor's degree preferred and/or comparable experience
      - Excellent communication, decision-making, persuasion, and closing skills
      - 1-2 years of experience with air travel preferred
      - Demonstrated sales and customer service skills, including negotiation and knowledge of airline fares
      - Strong computer skills and ability to learn new systems; experience with Amadeus or airline GDS is a plus

      How to Stand Out (Preferred Qualifications):
      - Experience in a fast-paced environment with a strong focus on customer satisfaction
      - Proven ability to work effectively as a team contributor
      - Results-driven attitude with enthusiasm and motivation
      - Solid written and oral communication skills
      - Familiarity with CRM systems and computer applications

      #TravelServices #RemoteWork #CareerOpportunity #CompetitivePay #ProfessionalDevelopment

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Road Scholar is an American not-for-profit organization that provides educational travel programs primarily geared to older adults.