Employer Industry: Cruise Line and Travel Services

Why consider this job opportunity:
- Salary up to $22.07 per hour
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) and employee stock purchase plan
- Opportunities for training and professional development, including tuition reimbursement
- Dynamic work environment focused on customer satisfaction and teamwork

What to Expect (Job Responsibilities):
- Provide assistance to guests with air travel inquiries, including booking, changes, cancellations, and general information
- Address and resolve any issues or complaints related to air travel arrangements in a timely and professional manner
- Collaborate with the Air Operations team to ensure accurate handling of air travel logistics
- Issue and manage air tickets, including amendments and pricing adjustments
- Communicate effectively with customers, co-workers, and management to reduce communication-related work errors

What is Required (Qualifications):
- Proficiency in computer systems and software used for air travel arrangements
- Strong verbal and written communication skills with travel suppliers, port agents, and management
- Experience in the travel and hospitality industry and in a high-volume call center is highly desirable
- Proficient in Microsoft Word, Excel, and Outlook
- Knowledge of the Sabre airline reservation system and familiarity with air travel booking systems and procedures

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service within the travel industry
- Familiarity with high-pressure environments and problem-solving capabilities
- Understanding of ticketing processes, exchanges, and routing within airline systems

#CruiseLine #TravelServices #CustomerService #CareerOpportunity #ProfessionalDevelopment

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