Employer Industry: Travel Industry

Why consider this job opportunity:
- Comprehensive employer-sponsored medical and dental insurance with employee contribution
- Fully-funded life insurance and long-term disability insurance
- 401(k) plan with up to 4% company match
- Paid time off plus company holidays, with additional time off for your birthday and work anniversary
- Discount travel program
- Opportunities for professional development and personal coaching

What to Expect (Job Responsibilities):
- Assist members with air transactions in the air booking tool, advising on fare rules and penalties
- Handle complex air travel transactions, including exchanges, refunds, and reissues
- Monitor and resolve support requests via live chat, email, and phone
- Review international itineraries and add commission contracts
- Attend regular team meetings for updates on airline and company procedures

What is Required (Qualifications):
- 3-5 years of experience with travel industry systems such as GDS, Worldspan, or Galileo
- Experience booking both international and domestic travel
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal skills
- Proficiency in using a CRM and documenting customer activity

How to Stand Out (Preferred Qualifications):
- Strong understanding of back office systems, such as Trams
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented and highly organized

#TravelIndustry #AirTicketing #CareerGrowth #TeamSupport #CustomerService

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