Job Description
Job Title: E-commerce Manager
AREA
DFW Area
Division: Southern
Date: October 2023
POSITION PURPOSE:
Responsible for leading the E-commerce online selection process to ensure on time and accurate order execution. Must be able to train E-commerce shoppers to follow company procedures and guidelines.
KEY ACCOUNTABILITIES:
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Influence and indirectly manage team of E-commerce Associates and Store Perimeter Department Personnel.
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Possess strong customer Service skills
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Support Store Management in effective management and coaching of E-commerce Associates
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Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.
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Selecting and collation of product for online grocery orders.
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Checking perishable products for pull dates, quality and proper bagging of items to assure product is not damaged while in transit.
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Responsible for assisting E-commerce shoppers with locating items, proper substitutions, problems and questions.
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Perform all site workbench functions on a daily basis and maintain necessary paperwork.
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Perform periodic shopper audits to ensure procedural follow through.
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Help customers while on the sales floor.
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Ensures compliance with Company rules and regulations by all department personnel.
KNOWLEDGE AND EXPERIENCE:
Education Level:
Experience Level:
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Job Description
E-commerce Manager
10.2014
Skills and Experiences:
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Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.
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Possess good communication skills, both verbal and written.
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Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.
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Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
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Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer.
TRAVEL REQUIREMENTS: Vary depending on geography
PHYSICAL ENVIRONMENT:
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Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
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Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
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Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.
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Willingness to work independently in a fast paced environment.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
In order to facilitate the selection of the most qualified candidates for open positions in the new company, information regarding the candidate’s work performance and conduct will be shared with the hiring manager. This is a common practice for internal postings or interviews.
If you post or are interviewed for roles in the new company you understand that your work performance and conduct may be shared with the hiring manager, even if that hiring manager is a Safeway employee. If you have any objection to your information being shared, please contact your Human Resources Representative.