This position is responsible for supporting the Henry Schein Orthodontic (HSO) regional team and customers with the implementation, onboarding, and growth of Reveal Clear Aligners. They will work directly with the HSO Orthodontic Sales Specialist and Aligner Customer Care team in assigned territories, with all aspects of aligner sales and account support. They will be responsible for driving the ideal patient journey with Reveal Clear Aligners and providing the upmost customer experience. This includes but is not limited to: actively engaging assigned customers, complete onboarding and implementation of Reveal Clear Aligners, and coordinating communications with Orthodontic Sales Specialists (OSS). Additionally, this individual will enhance the customer experience through the timely management of communications regarding Reveal Aligner training, product inquiries/ trouble shooting, case submissions, and ongoing customer needs.

Additional responsibilities include supporting the drive for incremental aligner sales and market share within our customers by providing ongoing education, training efforts with practices, and positioning Reveal Aligners as a complete, innovative solution for their clear aligner needs. They will develop, communicate and implement sales and training strategies designed to accomplish specific aligner volume growth internally and externally.

KEY RESPONSIBILITIES:

• 24% Visiting key Reveal Aligner locations that require additional training. This may include case submission, treatment plan review, patient communication, marketing implementation etc.
• 23% Complete onboarding process of Reveal Clear Aligners within new locations (live or virtual)
• 23% Working in practices and via video conference to insure they maximize the potential of integrating the Reveal Clear Aligner System.
• 5% Review monthly Reveal Clear Aligner activity with each OSS and ORM.
• 5% Understanding aligner market trends, practice and patient needs and requirements.
• 4% Performing practice evaluations and giving recommendations on how to successfully integrate the Reveal Clear Aligner system into the office.
• 4% Ensure every office is utilizing all available Reveal Aligner marketing tools to maximize office-to-patient communication and case acceptance.
• 4% Provides ongoing support to all Orthodontic Sales Specialists within the region.
• 4% Proactively contact locations (in-person or remote) to convert stagnant aligner cases.
• 4% Contact individual locations with low sales or need for more attention and support.

SPECIFIC KNOWLEDGE & SKILLS:

• Must develop proficient knowledge of Clinical Dental and Orthodontic terms and anatomy, Reveal Aligner Product Line and Aligner Digital Interface
• Technically adept
• Intraoral scanner experience preferred.
• Clear aligner therapy experience preferred.
• Orthodontic experience preferred.
• 3 or more years of related clinical dental experience

GENERAL SKILLS & COMPETENCIES:

• Excellent time management skills and the ability to prioritize work
• Ability to set clear team goals, delegate tasks and set deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Good analysis and problem solving skills
• Oversee multiple and/or complex projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 5 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically at least 30-40%. Office environment. No special physical demands required.

Vaccine Requirement

Candidates for this requisition are required to be fully vaccinated against COVID-19 (i.e., 2 weeks after completing their initial COVID-19 vaccination series) pursuant to state/local law. These standards and/or requirements may vary from those established by the Company. In some jurisdictions there may be an exception for those seeking a medical or religious accommodation. If you require an accommodation, please inform the recruiter or hiring manager.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers