• Job Description

  Req#: 37984

  Overview

  *All positions are located in Fresno/Clovis CA*

  You are strong in guest relations and a natural steward, and you are looking for a chance to join great non-profit organizations an Ambassador for Terry’s House. If you have passion for improving the health of the Valley and its families, you can make a difference here, on the front lines, at the region’s safety net hospital.

  We know that life goes on while you’re at the office, so we’re here to support you with competitive pay, excellent benefits, flexible schedules, and unique perks like free membership to our fitness center with free personal training, tuition and certification reimbursement programs and concierge services. We are dedicated to cultivating your career, and offer on-the-job training and advancement opportunities.

  In this position, every day brings something new. You are at the safe place where families of our patients go to get rest, eat and recharge. You help welcome our families and sometimes pets into our 17,000 square foot, 20 private room home.

  Responsibilities

  Your Career at Community | Opportunity. Challenge. Growth.

  Accountabilities 1. Provides a positive first impression of the hospital, greets and assists patients and visitors. Learn and maintain general knowledge about CMC, its staff and programs so that information provided to patients and visitors is current.2. Documents appropriate patient complaints/issues into corporate Incident Reporting Internet System (IRIS) and refer to the correct department, providing necessary information to department manager. Follow up to ensure resolution has occurred and patients have been contacted, while ensuring process is HIPAA compliant.3. Answers information desk telephone, screen calls and route to appropriate patient or department.4. Assists patients and visitors with wheelchair needs, shuttles and taxis.5. Monitors lobby and public areas, including waiting rooms and restrooms, for cleanliness. Arranges for maintenance and environmental services as needed.6. Maintains confidential files and performs other clerical tasks.7. Documents vendor badges, parking permits, and accepts deliveries according to department procedures.8. Assists with patient mail. Retrieves home address and forwards mail to patients no longer in the hospital.9. Performs miscellaneous job related duties as assigned.

  Qualifications

  Education• High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required Experience• Previous customer service experience in a healthcare environment preferred

  Click HERE to learn more about our awesome benefits offerings as well!

  Disclaimers

  • Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.

• About the company

  Community Health System is a private, not-for-profit, health system that employs more than 8,600 people.

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