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Job Description Summary

Job Description

Key Details:

• JOB TITLE: AMC Loan Servicing Support Officer
• SALARY: £22,000 increasing to £23,500 from April
• LOCATION(S): Keens House, Anton Hill Road, Andover, Hampshire
• HOURS: Full-time
• WORKING PATTERN: Mon-Fri, 9am–5pm. We’ll require you to be based within our head office in Andover (Keens House). Where possible we’ll look to accommodate some working from home, however we’re not able to offer this for all the roles within the AMC business.

About this Opportunity:

A permanent vacancy has arisen within our Operational team where you’ll be responsible for a variety of administrative and telephony tasks.

The role will be varied and below are some of the key responsibilities you can expect to be involved in:

• Entering data into standard company systems.
• Interacting courteously to exchange information.
• Working within current standard compliance processes, systems, and procedures, as well as report simple non-compliance issues.
• Carrying out routine customer need support tasks and assisting others by following established procedures.
• Carrying out standard customer service activities and responding to a range of customer enquiries, whilst following established practices and procedures.
• Maintaining files and records by following established procedures.
• Supporting personal development by pursuing existing formal and informal training opportunities.
• Receiving telephone calls and providing information or directing requests elsewhere as appropriate.

About us:

The Agricultural Mortgage Corporation Plc (AMC) is a market leader in the provision of medium and long term secured lending to the farming industry in Great Britain. It aims to be the first choice for farm and rural finance on the basis of competitive terms and quality of service.

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need:

• Excellent Customer Service
• Attention to Detail
• Team Working
• Self-work/Organisation
• Ability to prioritise tasks.

And any experience of these would be really useful:

Experience within business administration and support situations may be advantageous, although full training will be given.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.