Mattel

American Girl Retail Service Support - Seasonal (Remote - WI)


PayCompetitive
LocationMcfarland/Wisconsin
Employment typePart-Time

This job is now closed

  • Job Description

      Req#: R229367
      Employer Industry: Toy Manufacturing

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within the organization
      - Supportive and collaborative work environment
      - Chance to make a positive impact on customer satisfaction
      - Competitive pay and benefits package
      - Flexible work schedule with remote work options

      What to Expect (Job Responsibilities):
      - Assist Supervisors and Senior Associates with quality monitoring of customer interactions and data entry
      - Provide quality internal customer service on the Assist line
      - Handle escalated customer concerns and callbacks
      - Respond to customer emails
      - Assist with project management

      What is Required (Qualifications):
      - Must be available the weeks following Thanksgiving through December 31st
      - Minimum of one year of Retail Service Support experience
      - Must be comfortable working in a virtual environment
      - Willingness to work in TEAMS application
      - Ability to communicate clearly and effectively with internal and external customers

      How to Stand Out (Preferred Qualifications):
      - Experience in a similar customer service role
      - Ability to work independently and as part of a team

      #ToyManufacturing #CustomerService #CareerGrowth #RemoteWork #CompetitivePay

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      Mattel, Inc. is an American multinational toy manufacturing company founded in 1945 with headquarters in El Segundo, California.