Position Summary

The HR Service Center (HRSS) Global Performance Analyst is responsible for the operational and performance metrics development, tracking and reporting across the Global HRSS teams. Reporting to the HRSS Global Operational Excellence Leader, the HRSS Performance Analyst monitors and analyzes operational data in an effort to continuously improve the performance of the Global HRSS teams.

Primary Duties & Responsibilities

• Own metrics development, tracking and reporting
• Design and build of HRSS operational reports and dashboards
• Populate and maintain weekly performance metrics template for customer service and QA scores
• Create monthly reports to document and communicate key themes stemming from all quality assurance and audit procedures
• Monitors, tracks and documents effectiveness of any implemented quality improvement action plans
• Reviews detailed metric analysis reports, looking for further opportunities for improvement.
• Develops and manages initiatives to resolve identified performance issues.
• Supports the HRSS Demand Management Framework through various tasks as needed, including reporting, tracking
• Performing other related responsibilities as requested and when necessary.

Minimum Skills, Knowledge and Abilities Requirements

• Requires Bachelor’s Degree in Human Resources or related field
• Minimum of five (5) years of HR experience demonstrating progressive responsibility
• Ability to model behaviors that reflect the organization’s core values.
• Demonstrated knowledge in HR Service Center services and functions.
• Excellent oral and written communication skills and customer service skills.
• Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships.
• Ability to organize, prioritize, and follow through to completion on multiple tasks.
• Ability to work with sensitive information and classified matter.
• Experience working with HCMS, case management or customer care technologies, and telephony systems (Workday, ServiceNow and Genesys preferred)

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/ amerisourcebergen

Schedule

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned