Job description

Job responsibilities

Communication

Maintain regular communication with other application teams and relevant supplier staff;

Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level;

Investigate end users preferences and populate databases as part of the configuration process;

Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application; Ensure that the systems are configured to meet agreed Trust best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior System Lead;

Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior System Lead;

Self-teach from supplier manuals to solve problems in build.

Be an expert in the application support;

Assist with training colleagues in the application area and deliver specialist training when required.

Be responsible for own area of work, and organise workload to meet deadlines;

Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met;

Meet regularly with the Senior Analyst to review and prioritise scope of work.

Job responsibilities

Communication

Maintain regular communication with other application teams and relevant supplier staff;

Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level;

Investigate end users preferences and populate databases as part of the configuration process;

Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application; Ensure that the systems are configured to meet agreed Trust best practice ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior System Lead;

Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior System Lead;

Self-teach from supplier manuals to solve problems in build.

Be an expert in the application support;

Assist with training colleagues in the application area and deliver specialist training when required.

Be responsible for own area of work, and organise workload to meet deadlines;

Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met;

Meet regularly with the Senior Analyst to review and prioritise scope of work.

Person Specification

Education and Qualifications

Essential

• Degree in a relevant subject or equivalent experience in a relevant post/s.

Desirable

• IT Technical qualification, for example MCSE
• ITIL Foundation certificate
• PRINCE2 (Foundation)

Knowledge and Experience

Essential

• Extensive proven experience in an Applications Support role gaining knowledge of at least one computer system
• Knowledge and experience of dealing with escalation routes when problems or development needs arise
• Experience in 2nd Line applications support; dealing with incident analysis to identify root cause, failure mode and to establish a solution or workaround, relating to clinical applications
• Extensive experience of using and supporting hardware and software packages
• Experience in supporting a large scale, complex application systems environment
• Experience of providing training in own area of expertise to different audiences

Desirable

• Good understanding of an Acute Trust's clinical and corporate administrative systems
• Experience of working in a support analyst role in an NHS environment.

Skills and Competencies

Essential

• Knowledge of industry best practice in application support and service delivery (ITIL)
• Documentation skills to a high standard
• Able to prioritise workload in response to changing demands; able to work flexibly and respond to service needs
• Good understanding of confidentiality and data protection issues
• Ability to work as part of a team and promote knowledge sharing
• Ability to deal confidently with 3rd party suppliers and build effective working relationships

Education and Qualifications

Essential

• Degree in a relevant subject or equivalent experience in a relevant post/s.

Desirable

• IT Technical qualification, for example MCSE
• ITIL Foundation certificate
• PRINCE2 (Foundation)

Knowledge and Experience

Essential

• Extensive proven experience in an Applications Support role gaining knowledge of at least one computer system
• Knowledge and experience of dealing with escalation routes when problems or development needs arise
• Experience in 2nd Line applications support; dealing with incident analysis to identify root cause, failure mode and to establish a solution or workaround, relating to clinical applications
• Extensive experience of using and supporting hardware and software packages
• Experience in supporting a large scale, complex application systems environment
• Experience of providing training in own area of expertise to different audiences

Desirable

• Good understanding of an Acute Trust's clinical and corporate administrative systems
• Experience of working in a support analyst role in an NHS environment.

Skills and Competencies

Essential

• Knowledge of industry best practice in application support and service delivery (ITIL)
• Documentation skills to a high standard
• Able to prioritise workload in response to changing demands; able to work flexibly and respond to service needs
• Good understanding of confidentiality and data protection issues
• Ability to work as part of a team and promote knowledge sharing
• Ability to deal confidently with 3rd party suppliers and build effective working relationships

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Education Centre

London

SE1 7NJ

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)