You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Team

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital & Data Solutions (EDDS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

This role is an exciting opportunity to join the DOE MarOps Experiences Americas team within DOE Bonusing & MarTech Experiences (DBMX) in ECMX. The team is focused on ensuring flawless onboarding and execution of US Amex Offers campaigns through effective marketing solution design, consultation, campaign set-up and delivery. The team is also focused on enabling partner priorities and is responsible for driving process transformation to drive greater capacity and speed to market while maintaining quality and performance metrics.

Key Responsibilities

• Acting as the Marketing Execution Lead (MEL) for Amex Offer campaigns. This includes managing and submitting offers through all required review processes and working closely with compliance review partners and marketing partners to ensure all campaigns are fully approved prior to launch.
• Executing the end-to-end offer onboarding process for Amex Offers campaigns, ensuring the successful set-up and delivery of offers.
• Conducting quality reviews and validations to ensure flawless delivery of campaigns.
• Identifying and implementing process improvements and operational efficiencies to increase speed to market, maintain quality, and increase available capacity.
• Supporting high-priority transformation initiative to re-engineer the offer set up process and drive critical business KPIs. Partnering with Product team to create business requirements, as well as conduct discovery, solutioning, and testing of new features prior to launch.
• Working with Technologies partners to successfully set-up, track and validate offers, resolve issues, and ensure they launch successfully.
• Continuing to meet the evolving needs of our Partners, Card Members, and Merchants.

Minimum Qualifications

• Prior experience of marketing execution and/or project management a plus
• Strong attention to detail to drive flawless execution
• Proven ability to independently manage multiple workstreams and drive results
• Strong relationship management skills and ability to effectively collaborate across teams
• Ability to think innovatively and challenge the status quo
• Excellent communication skills
• Comfort with and ability to understand, at a high level, capabilities and technical systems
• Desire to work in a fast-paced, dynamic environment

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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