Summary

The Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. S/he also provides training and support to end users.

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

Reporting to the Manager of Business Applications in the MGB Digital department, the UKG Analytics Analyst is a member of the team responsible for Dana-Farber Cancer Institute’s (DFCI) workforce management technology. This role leads the delivery of high-quality, sustainable, and scalable solutions for DFCI’s UKG (Kronos) Workforce Dimensions platform.

Responsible for the integration, analytics and reporting function in UKG, the Analyst partners closely with functional owners and those groups utilizing the application products to understand workflows, business processes and data needs. Our team emphasizes continuous improvement, customer focus, and excellence in a collaborative environment that empowers the Institute to achieve its business goals.

Specific Responsibilities:

• Maintains integrations between UKG Dimensions and PeopleSoft HR/Payroll.

• Works closely with end users and other analysts and engineers to document requirements. Translates those business into technical specifications for the software application.

• Generates and standardizes workforce optimization and human capital analytics across the Institute.

• Maintains, enhances & supports deployment of analytics over the long-term that support enterprise data needs.

• Configures and maintains changes to the UKG application including Data Views, CRTs (Cross Reference tables), and overall employee experience/user interface/screen design.

• Understands application data flow and integration and collaborates within the team regarding access, integration and data collection

• Actively participates, and as needed, leads testing, and quality assurance activities for the projects across the platform

• Participates in the implementation activities of other project teams such as cross-solution, interfaces, security, data conversion, and reporting teams

• Play a vital role in successful system releases for our WFM systems (review, test and implementation)

• Follows established change control processes and understands the impact of solution changes to other business applications (e.g. PeopleSoft, Stratajazz)

• Certification in Boomi integration platform

Principal Duties and Responsibilities:

• Works closely with end users to document business requirements. Translates those business requirements into functional specifications for the software application.

• Develops and executes test plans and performs other software quality assurance tasks.

• Trains end users on the operation of software applications. Develops end user documentation.

• Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution.

• Provides high quality, customer-focused services.

• Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment.

• Participates in regular team meetings to discuss team activities, issues and updates.

• Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties as assigned

Qualifications:

• Bachelor’s Degree required
• 5+ years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies:

• Experience in the development, support or operation of software applications in a healthcare setting
• Excellent oral and written communication skills
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Demonstrated analytic and problem-solving skills
• Ability to learn quickly
• Knowledge of Microsoft Office 365 and other popular office productivity solutions

Supervisory Responsibilities:

• No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff

Fiscal Responsibility:

• No direct budgetary responsibility
• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions: Hybrid work model with some onsite days required.

• Standard office environment with possible local travel to Mass General Brigham sites. May also require travel for training.
• On-call coverage expected as business needs dictate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.