Employer Industry: Legal Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work hours are Thursday to Monday from 10 PM to 7 AM CST, providing unique scheduling flexibility
- Supportive and collaborative work environment with a strong emphasis on technical expertise
- Chance to work with a variety of internal teams and clients, enhancing your professional network
- Be part of a company that values diversity and equal opportunity in the workplace

What to Expect (Job Responsibilities):
- Provide high levels of technical expertise to both internal and external clients
- Handle phone and email inquiries, ensuring timely and effective support
- Record detailed incident or service request information using the employer's ticketing system
- Diagnose issues and provide effective resolutions while keeping clients informed of status
- Create and maintain tools and product support documentation to enhance incident management

What is Required (Qualifications):
- Minimum of 2 years of customer-facing technology support experience, both over the phone and electronically
- Graduation from a two-year technical college with a focus in computer science, information technology, or a related area, or equivalent experience
- Ability to organize and follow complex and detailed technical procedures
- Strong communication skills to interact effectively with clients and internal partners
- Ability to solve problems and perform diagnostics on software and/or hardware

How to Stand Out (Preferred Qualifications):
- Experience with Epiq's proprietary software solutions or similar applications
- Familiarity with ticketing systems for incident management
- Knowledge of technology principles and terminology, including Windows and Internet
- Ability to work independently as well as cooperatively as part of a team
- Willingness to work early morning, evening, or weekend hours as required

#LegalTech #CustomerSupport #CareerOpportunity #TechnicalExpertise #DiversityInWorkplace

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."