Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $29.00 hourly
- Comprehensive health benefits including Medical/Rx, Dental, and Vision
- Financial benefits such as 401k, ESPP, and tuition reimbursement
- Opportunity for remote work, with the flexibility to report to any of the employer's 500 offices
- Focus on total well-being with mental health services and paid time off
- Supportive and inclusive company culture that values diversity and self-starters

What to Expect (Job Responsibilities):
- Provide level 2 support for SaaS and custom-built insurance applications
- Deliver world-class customer service via chat, email, phone, and in-person interactions
- Interact with team members across multiple departments to ensure effective use of business applications
- Troubleshoot and resolve user access issues, data errors, and software upgrade testing
- Support application conversion and implementation projects, while following information security best practices

What is Required (Qualifications):
- Associate degree, technical certification, or equivalent experience
- 1-2 years of experience in customer service, technical support, application support, or insurance
- Foundational knowledge of Microsoft technologies (M365, O365, SharePoint)
- Ability to follow standard operating practices and procedures
- Good problem-solving skills for technology-related issues

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree in computer science or equivalent experience
- Foundational knowledge of the insurance industry
- Experience providing technical support for SaaS applications
- Familiarity with CRM Software (Dynamics, Salesforce)
- Understanding of ITIL, Agile, and Scrum frameworks

#InsuranceServices #CustomerSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.